Senior ServiceNow Developer - SecOps/OT
West Monroe19 hours ago
Chicago, IL, USA +5 moreSenior
Base Salary
$122k - $165k/yr
Responsibilities
- Lead ServiceNow SecOps and OT development workstreams through requirements, design, configuration, testing, deployment, migration, release support, and documentation.
- Design and configure ServiceNow Security Operations capabilities including Security Incident Response, Threat Intelligence, Vulnerability Response, Unified Security Exposure Management, Security Posture Control, and Configuration Compliance.
- Design and configure Operational Technology Manager, OT Vulnerability Response, OT Incident Management, Industrial Workspace, and related OT workflows.
- Integrate vulnerability scanners, SIEM and SOAR platforms, and enterprise systems using Service Graph Connectors, IntegrationHub, and certified integrations.
- Model OT devices, sites, equipment, production-process context, configuration items, and relationships using CMDB/CSDM patterns.
- Configure and customize ServiceNow with JavaScript, Flow Designer, business rules, client scripts, UI policies, ACLs, workspaces, reporting, and dashboards.
- Own technical quality through reviews, testing, troubleshooting, release support, documentation, and delivery-risk management.
- Mentor developers and consultants and contribute to internal knowledge sharing, recruiting, and thought leadership.
Requirements
- At least 4 years of experience developing and configuring solutions on the ServiceNow platform.
- Deep hands-on implementation experience in ServiceNow Security Operations or Operational Technology, including the specified incident, vulnerability, threat intelligence, manager, or data-modeling capabilities.
- Working familiarity with the adjacent SecOps or OT domain and the ability to collaborate with security, IT operations, and industrial operations specialists.
- Experience with CMDB configuration items and relationships, asset or CI data imports, reconciliation, CSDM concepts, and data-quality considerations.
- Experience designing integrations with IntegrationHub, REST/SOAP APIs, ETL, Service Graph Connectors, or related ServiceNow integration patterns.
- Strong ServiceNow development skills with JavaScript, Flow Designer, business rules, client scripts, UI policies, ACLs, workspaces, reporting, and dashboards.
- Experience leading technical workstreams or owning ServiceNow development deliverables through build, testing, migration, release, and documentation.
- Ability to travel 25–50% and work permanently in the United States without sponsorship.
- Preferred: hands-on delivery experience across both SecOps and OT, especially across IT and industrial vulnerability or incident workflows.
- Preferred: experience in utilities, manufacturing, energy, transportation, life sciences, critical infrastructure, or other asset-intensive environments.
- Preferred: ServiceNow Certified System Administrator, Certified Application Developer, or relevant Security Incident Response, Vulnerability Response, or Data Foundations implementation certifications.
- Preferred: experience using AI tools while evaluating accuracy, security, bias, and output quality.
Benefits
- Medical, dental, vision, and basic life insurance coverage for employees and families.
- 401(k) plan, employee stock ownership program, and eligibility for annual bonuses.
- Unlimited flexible time off and ten paid holidays per calendar year.
- Ten weeks of paid parental leave eligibility upon hire.
- Permanent U.S. work arrangement with 25–50% travel required; salary varies by office location.
Tech Stack
JavaScriptSOAP
Categories
About West Monroe
West Monroe is a Chicago-based business and technology consulting firm that helps enterprises and private equity sponsors improve operations and build digital capabilities. It sells project-based consulting across industries such as financial services, healthcare, energy, and software, including M&A advisory, customer experience, product and data strategy, and cybersecurity. Founded in 2002 and privately held under M/C Partners, it operates from multiple U.S. hubs.