Responsibilities
- Design and deliver intelligent chat and voice bots across web, WhatsApp, Facebook, and voice channels.
- Own conversational solutions end to end, from ideation, wireframing, and flow design through API integration and production deployment.
- Implement solutions using Generative AI, LLMs, and agentic AI systems.
- Build dynamic bot flows, tune NLP, manage fallbacks, and support multilingual conversations.
- Integrate bots with customer channels, voice systems, APIs, webhooks, and event-driven services.
- Use analytics to monitor bot performance, reduce fallback rates, and iteratively improve solutions.
- Collaborate with Product, Engineering, and Customer Service teams to align solutions with business goals.
- Propose enhancements and establish best practices for conversational AI automation.
Requirements
- Expertise with Yellow.ai, Rasa, Dialogflow CX or ES, Cognigy, Kore.ai, or Microsoft Bot Framework.
- Experience with dynamic bot flows, NLP tuning, fallback handling, and multilingual support.
- Ability to integrate bots with Web, WhatsApp, Facebook Messenger, and voice platforms including Dialogflow and Amazon Lex.
- Proficiency in JavaScript, Node.js, or Python for custom logic and dynamic responses.
- Strong understanding of intent and entity recognition, NER, slot-filling, dialogue state management, and conversation memory.
- Hands-on experience with OpenAI GPT, Claude, Cohere, and prompt engineering techniques including zero-shot and few-shot prompting.
- Knowledge of STT/TTS integration and voice-optimized dialogue design.
- Strong understanding of RESTful APIs, webhooks, and event-driven architecture.
- Familiarity with Zendesk Support, ZIS, or Ticketing API is preferred.
- Ability to analyze bot performance, solve problems, and communicate complex solutions to technical and non-technical stakeholders.
- Ability to collaborate across diverse teams and adapt in a fast-paced, evolving environment.
Tech Stack
Categories
About DAZN
We are DAZN. We are innovators, game-changers and pioneers. Together, we bring ambition to life. We are the digital leader in global sports media. We are home to the world’s largest, fastest-growing sports streaming service. We're using world-class technology to revolutionise the industry. As part of our team you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. For us, it's all about Limitless Ambition - never settling, always restless, always wanting more for our customers. We're growing fast and have made a big impact so far, and that's just the beginning. There's so much we can do. Working with us is exciting, empowering and truly global. We are committed to fostering an inclusive environment, both inside and outside of our walls, that values equality and diversity. A place where everyone can contribute at the highest level and have their voices heard. For us, this means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. If you’d like to include a cover letter with your application, that’s fine. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible. We will do our best to accommodate adjustments for interviews. If you're ambitious, inventive, passionate, brave and supportive, then you're the kind of person who's going to enjoy life at DAZN. We look forward to hearing from you!