3 months ago
Hyderābād, IndiaSenior
Responsibilities
- Design and deliver intelligent chat and voice bots across web, WhatsApp, Facebook, and voice channels.
- Own conversational solutions end to end, from ideation, wireframing, and flow design through API integration and production deployment.
- Implement solutions using Generative AI, LLMs, and agentic AI systems.
- Build dynamic bot flows, tune NLP, manage fallbacks, and support multilingual conversations.
- Integrate bots with customer channels, voice systems, APIs, webhooks, and event-driven services.
- Use analytics to monitor bot performance, reduce fallback rates, and iteratively improve solutions.
- Collaborate with Product, Engineering, and Customer Service teams to align solutions with business goals.
- Propose enhancements and establish best practices for conversational AI automation.
Requirements
- Expertise with Yellow.ai, Rasa, Dialogflow CX or ES, Cognigy, Kore.ai, or Microsoft Bot Framework.
- Experience with dynamic bot flows, NLP tuning, fallback handling, and multilingual support.
- Ability to integrate bots with Web, WhatsApp, Facebook Messenger, and voice platforms including Dialogflow and Amazon Lex.
- Proficiency in JavaScript, Node.js, or Python for custom logic and dynamic responses.
- Strong understanding of intent and entity recognition, NER, slot-filling, dialogue state management, and conversation memory.
- Hands-on experience with OpenAI GPT, Claude, Cohere, and prompt engineering techniques including zero-shot and few-shot prompting.
- Knowledge of STT/TTS integration and voice-optimized dialogue design.
- Strong understanding of RESTful APIs, webhooks, and event-driven architecture.
- Familiarity with Zendesk Support, ZIS, or Ticketing API is preferred.
- Ability to analyze bot performance, solve problems, and communicate complex solutions to technical and non-technical stakeholders.
- Ability to collaborate across diverse teams and adapt in a fast-paced, evolving environment.
Tech Stack
Categories
About DAZN
DAZN builds and operates a subscription-based sports streaming platform that delivers live and on‑demand events to consumers across mobile, TV, and web apps, with pay‑per‑view for select fights. It launched in 2016 and is headquartered in London. DAZN is privately held under DAZN Group, backed by Access Industries, and serves major markets including Japan, Germany, Italy, Spain, and Canada.