14 hours ago
Remote, United StatesStaff+
Responsibilities
- Own end-to-end solution architecture and ensure technical decisions align with client objectives, technology landscapes, and long-term roadmaps.
- Serve as the primary architectural contact for client technical leadership and stakeholders.
- Translate business requirements into scalable architecture and delivery plans while balancing speed, cost, and quality.
- Provide hands-on technical leadership to engineers, analysts, and project managers across delivery workstreams.
- Manage technical risks, dependencies, and integration points involving OSS/BSS, network operations, customer experience platforms, and order-to-activate workflows.
- Lead design reviews, architectural governance, and quality assurance checkpoints throughout delivery.
- Align architecture decisions with project timelines, scope, and budget in partnership with project and program leadership.
- Mentor delivery team members and present executive-ready documentation, architecture diagrams, and technical recommendations.
- Stay current on telecommunications trends, regulatory considerations, and relevant platform capabilities.
Requirements
- 10+ years of experience in solution architecture, technical delivery, or systems integration with significant telecommunications exposure.
- Experience architecting and delivering large-scale, multi-stream technology implementations in consulting or systems integrator environments.
- Strong knowledge of telco operational domains including OSS/BSS, network service management, order management, and customer care platforms.
- Ability to lead and influence cross-functional delivery teams without direct line authority.
- Excellent communication and presentation skills with experience engaging client executives and technical leaders.
- Strong analytical and problem-solving skills and sound architectural judgment under real-world constraints.
- Experience delivering solutions on ServiceNow, Salesforce, or comparable enterprise platforms.
- Experience with telco mergers, divestitures, large-scale platform migrations, and regulatory or compliance considerations.
- Relevant industry or platform certifications such as TM Forum, architecture certifications, or platform-specific credentials.
- Experience working within Agile, hybrid, or traditional waterfall delivery environments on enterprise-scale programs.
Benefits
- Inclusive and diverse workplace with equal employment opportunity and affirmative action commitments.
- Company emphasis on work-life balance, collaboration, innovation, and professional growth.
- Professional development and mentorship opportunities through team and client engagement work.
Categories
Solutions Engineering
About NewRocket
NewRocket provides ServiceNow consulting, managed services, and AI-enabled workflow solutions for enterprises. The privately held firm, founded in 2016 and headquartered in Vista, California, is an Anthropic Claude Partner and designs, builds, and scales ServiceNow and LLM-based automations, governance, and integrations. It earns revenue through professional services, implementation projects, and ongoing managed support across IT service management and customer operations.