ServiceNow Developer / Administrator
General Dynamics Information Technology2 days ago
Remote, United StatesMid Level / Senior
Base Salary
$98k - $121k/yr
Responsibilities
- Monitor ServiceNow system performance, troubleshoot incidents, and collaborate with senior developers on complex issues.
- Perform day-to-day administration of service requests on the ServiceNow platform.
- Maintain CMDB and discovery accuracy through updates, reporting, and routine data quality reviews.
- Configure and develop basic to intermediate functionality using Business Rules, Client Scripts, Script Includes, and Flow Designer.
- Assist with simple integrations using Integration Hub or scripted REST APIs under senior developer guidance.
- Create and maintain technical documentation for configurations, updates, and development tasks.
- Identify opportunities to streamline administrative work and improve platform usability.
- Stay current on ServiceNow updates and emerging technologies and recommend platform improvements.
Requirements
- 3–5+ years of experience supporting or developing on the ServiceNow platform.
- Working knowledge of JavaScript and ServiceNow scripting fundamentals.
- Hands-on experience with Business Rules, UI Policies, Client Scripts, Service Catalog, workflows or Flow Designer, and CMDB fundamentals.
- Ability to troubleshoot logically and collaborate effectively, with strong communication and documentation skills.
- Experience working in Agile/Scrum environments.
- Ability to pass a CMS background check and meet the requirement of having resided in the United States for at least three of the last five years to obtain a Public Trust.
- Preferred: bachelor’s degree in Computer Science, Software Engineering, or equivalent experience.
- Preferred: Certified System Administrator certification and additional ServiceNow certifications or micro-certifications.
- Preferred: familiarity with REST APIs, basic integration concepts, ITIL, Performance Analytics, reporting, or dashboard creation.
Benefits
- Full-time temporary position with a remote work arrangement and a full-flex work week; core hours are Monday–Friday, 9:00 AM–3:00 PM ET.
- 401(k) plan with company match.
- Medical, dental, vision, health savings account, disability, life, accident, and critical illness coverage options.
- Paid vacation, sick, personal, parental, military, bereavement, jury duty leave, and holidays.
- Professional growth opportunities, paid education and certifications, and internal career mobility support.
- 40 scheduled hours per week with no travel required.
Tech Stack
Categories
About General Dynamics Information Technology
General Dynamics Information Technology (GDIT) delivers enterprise IT, systems integration, cybersecurity, cloud, and software engineering services to U.S. federal agencies, including defense and intelligence organizations. It provides contract-based professional and managed services ranging from network operations and unified communications to training and simulation. GDIT is a business unit of General Dynamics (NYSE: GD) and is headquartered in Falls Church, Virginia.