2 days ago
Tokyo, JapanMid Level
Responsibilities
- Understand customer goals, workflows, constraints, and desired outcomes.
- Identify agentic use cases and translate them into scoped plans, success criteria, and implementation steps.
- Configure and operate agent-powered workflows, including tools, skills, data, context, and integrations.
- Guide implementations from discovery and planning through testing, launch, knowledge transfer, and ongoing improvement.
- Validate agent outputs and workflow behavior for quality, reliability, customer fit, and appropriate human oversight.
- Investigate and resolve technical issues involving configuration, data flows, access, integrations, and connected systems.
- Monitor adoption and outcome measures and identify opportunities to increase customer value.
- Coordinate delivery across customers and Adobe’s Product, Engineering, Sales, and Customer Success teams.
- Share customer feedback, recurring issues, and product gaps with internal teams.
- Create reusable documentation, implementation patterns, and delivery automation.
Requirements
- Experience in software engineering, solutions engineering, technical consulting, implementation, or a similar customer-facing technical role.
- Hands-on familiarity with generative AI or agentic systems, including LLM-powered workflows, tool use, orchestration, or AI-assisted automation.
- Ability to investigate technical issues using APIs, logs, configuration, and structured problem solving.
- Experience integrating cloud software with customer data, services, or business workflows.
- Understanding of testing and evaluating AI-assisted systems for output quality, reliability, and human oversight.
- Awareness of security, privacy, access control, and governance considerations for customer systems and data.
- Native-level Japanese and business-level English proficiency with the ability to explain technical concepts clearly and collaborate across global teams.
- Ability to prioritize, make progress with incomplete information, and connect technical work to customer outcomes.
- Adobe product or platform experience is helpful.
- Customer onboarding, production deployment, technical account support, managed services, workflow automation, cloud platform, data pipeline, observability, or AI evaluation framework experience is helpful.
- Relevant domain expertise such as AEM and Edge Delivery Services migration, SEO/GEO, CDN configuration, or digital brand visibility is helpful.
Categories
Solutions Engineering
About Adobe
Adobe builds software for creative work, document workflows, and customer experience used by individuals, teams, and enterprises. Its products include Creative Cloud (Photoshop, Illustrator, Premiere Pro), Acrobat/Document Cloud, and Experience Cloud for marketing and analytics, sold primarily via subscriptions. Founded in 1982 and headquartered in San Jose, California, Adobe is a public company traded on NASDAQ under the ticker ADBE.