Graduate Infrastructure Support Engineer
ThoughtWorks13 hours ago
Bucharest, RomaniaEntry Level
Responsibilities
- Investigate incidents, help identify root causes, and prepare reports explaining what happened and how to prevent recurrence.
- Communicate with clients about incidents, answer questions, and explain resolution progress.
- Collaborate with developers and service reliability engineers to improve service reliability through infrastructure and observability code.
- Document incident responses and create runbooks for common issues.
- Monitor product and service performance against business-defined KPIs and respond when performance falls outside expectations.
- Apply current technology practices from the Technology Radar to solve client problems.
- Participate in a rotating 24x7 support team.
Requirements
- Less than one year of professional experience in technology.
- Curiosity about monitoring, alerting, and observability.
- Learning or basic understanding of networking.
- Learning experience with at least one public cloud platform, such as Azure, GCP, or AWS.
- Strong communication skills and proficiency in English.
- Ability to listen to and help solve client technical problems.
- Comfort handling ambiguity, collaborating openly, managing multiple tasks, and adapting to feedback.
- Willingness to learn new technical skills and concepts.
Benefits
- A year-long First Year Experience program including Thoughtworks University, a three-week immersive training program, and monthly topic-focused sessions.
- Career development support through interactive tools, development programs, and mentorship from teammates.
- Hybrid work arrangement indicated by the posting.
Tech Stack
Categories
About ThoughtWorks
Thoughtworks is a global technology consultancy that designs and builds custom software, data platforms, and cloud-native systems for enterprises across industries. Its services-based model spans product discovery, agile delivery, platform modernization, and advisory on digital transformation and AI. Founded in 1993 and headquartered in Chicago, it listed on Nasdaq in 2021 (TWKS) and remains backed by private-equity firm Apax Partners.