Senior Principal Software Engineer (ServiceNow Information Architect)
Dell Technologies7 days ago
Responsibilities
- Own and evolve the enterprise information model within ServiceNow across CSDM, CMDB, ITAM, SAM, SPM, Service Portfolio, and related data domains.
- Govern enterprise asset and software registries, including taxonomy, ownership, lifecycle management, metadata standards, and authoritative data sources.
- Establish and maintain CMDB and CSDM standards for service modeling, CI relationships, data quality, lifecycle governance, and CMDB health.
- Define and govern integrations across Discovery, Service Graph, ITAM, SAM, cloud, ERP, HR, security, identity, procurement, and DevOps platforms.
- Drive enterprise data governance for metadata, stewardship, reporting semantics, reference data, lifecycle management, and information architecture.
Requirements
- 12+ years of related overall IT experience, including at least 8+ years focused on ServiceNow CMDB, CSDM, ITAM, SAM, Discovery, Service Mapping, or enterprise information architecture.
- Deep expertise in CSDM, CMDB, Service Graph, IRE, and CMDB Health, with strong knowledge of ServiceNow data governance and information architecture.
- Proven experience designing enterprise information models across assets, software, applications, services, and technology products.
- Strong knowledge of IT Asset Management and Software Asset Management data models and best practices.
- Experience integrating enterprise systems with ServiceNow while ensuring data consistency, semantic alignment, and effective business analysis.
- Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related discipline, or equivalent practical experience.
- Experience with ServiceNow architecture, asset and service management, enterprise integrations, AI-assisted development, and relevant ServiceNow certifications is desirable.
Benefits
- Full-time role based in Round Rock, Texas.
- Dell Technologies offers an equal employment opportunity workplace free of discrimination and harassment.
Categories
About Dell Technologies
Dell Technologies builds PCs, monitors, and peripherals for consumers and enterprises, and provides servers, storage, networking, and edge solutions for data centers. It sells hardware, software, and support services through direct, channel, and online models to organizations of all sizes and the public sector. Founded in 1984 and headquartered in Round Rock, Texas, it includes the former EMC storage business and operates globally across client computing and infrastructure markets.