Senior Principal Software Engineer - (Modernization, Automation & AI)
Dell Technologies7 days ago
Responsibilities
- Lead ServiceNow platform modernization by migrating global and legacy applications to scoped, upgrade-safe solutions.
- Convert legacy workflows to Flow Designer and establish reusable automation patterns using Flows, Subflows, Actions, and event-driven architecture.
- Drive AI-assisted development through Now Assist, Build Agent, and other AI capabilities while governing AI-generated code and responsible AI practices.
- Design, develop, and maintain secure, scalable enterprise applications using ServiceNow platform components.
- Implement enterprise integrations using REST APIs, MID Server, Import Sets, and IntegrationHub.
- Deliver engineering excellence through CI/CD, source control, automated testing, code reviews, performance optimization, troubleshooting, standards, and documentation.
Requirements
- 12+ years of enterprise software engineering experience, including at least 7+ years of hands-on ServiceNow platform development and architecture experience.
- Experience modernizing ServiceNow platforms by migrating Global Applications to Scoped Applications and converting Legacy Workflows to Flow Designer.
- Strong expertise in App Engine, Flow Designer, IntegrationHub, ServiceNow Studio, UI Builder, Workspace development, and JavaScript/ServiceNow scripting.
- Hands-on experience designing and implementing enterprise integrations using REST APIs, MID Server, Import Sets, and IntegrationHub.
- Deep understanding of AI-assisted development, upgrade-safe development, platform governance, and ServiceNow engineering best practices.
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent experience.
- ServiceNow CSA, CAD, and relevant CIS certifications are desirable.
- Experience with large-scale ServiceNow modernization, ATF, CI/CD, Git, DevOps practices, ITSM, ITOM, ITAM, SPM, HRSD, CSM, SecOps implementations, and AI-assisted development adoption is desirable.
Tech Stack
Categories
About Dell Technologies
Dell Technologies builds PCs, monitors, and peripherals for consumers and enterprises, and provides servers, storage, networking, and edge solutions for data centers. It sells hardware, software, and support services through direct, channel, and online models to organizations of all sizes and the public sector. Founded in 1984 and headquartered in Round Rock, Texas, it includes the former EMC storage business and operates globally across client computing and infrastructure markets.