7 days ago
Base Salary
$147k - $339k/yr
Responsibilities
- Diagnose AI agent quality issues across model behavior, prompt design, and system architecture, and drive end-to-end fixes.
- Design and optimize system prompts, few-shot examples, context management, and prompt chains.
- Build and maintain evaluation pipelines to measure agent quality, detect regressions, and validate improvements before production deployment.
- Architect scalable and maintainable systems supporting high-performance AI agent operation at scale.
- Collaborate with product managers, model teams, and engineering leadership across US and China time zones.
- Set technical direction for agent quality, mentor engineers, influence the roadmap, and drive measurable customer-facing improvements.
Requirements
- Advanced degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
- 10+ years of software engineering experience with strong system architecture skills.
- 3–5 years of direct experience with AI-powered products, LLM-based systems, or conversational AI agents in production.
- Demonstrated experience diagnosing AI agent failure modes and driving measurable quality improvements.
- Prompt engineering experience, including system prompt design, context management, and prompt chain optimization.
- Experience leading technical direction for a product area or team while designing and executing systems.
- Experience deploying and operating LLM-based systems in production at scale.
- ML or model training experience is preferred, and candidates transitioning from machine learning engineering are welcomed.
- Experience with DSPy, APO, or GEPA is a plus.
Benefits
- Structured hybrid work approach centered on office and remote environments.
- Benefits and perks supporting physical, mental, emotional, and financial health, work-life balance, and community participation.
- Applications are accepted for at least five days, with a potential closing date of October 30, 2026.
Categories
About Zoom
Zoom builds a cloud platform for video meetings, team chat, webinars, phone, rooms, and contact center used by businesses, schools, and public-sector organizations. It sells these collaboration and communications services as SaaS subscriptions with add-ons for events, telephony, and enterprise features, and offers developer APIs/SDKs. Founded in 2013 and headquartered in San Jose, California, Zoom Video Communications is a public company traded on Nasdaq.