Base Salary
$147k - $339k/yr
Responsibilities
- Diagnose AI-agent quality issues across model behavior, prompt design, and system architecture and drive fixes through completion.
- Design and optimize system prompts, few-shot examples, context management, and prompt chains to improve reliability, accuracy, and resolution rates.
- Build and maintain evaluation pipelines that measure agent quality, detect regressions, and validate improvements before production deployment.
- Architect scalable and maintainable systems supporting high-performance AI-agent operation at scale.
- Collaborate with product managers, model teams, and engineering leadership across US and China time zones.
- Set technical direction for agent quality, mentor engineers, influence the roadmap, and drive measurable customer-facing improvements.
Requirements
- Advanced degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
- 10+ years of software engineering experience with strong system architecture knowledge and skills.
- 3–5 years of direct experience with AI-powered products, LLM-based systems, or conversational AI agents in production.
- Demonstrated experience diagnosing AI-agent failure modes and delivering measurable quality improvements.
- Prompt-engineering experience including system prompt design, context management, and prompt-chain optimization.
- Experience leading technical direction for a product area or team while designing and executing systems.
- Experience deploying and operating LLM-based systems in production at scale.
- ML or model-training experience is a plus, and candidates transitioning from machine learning engineering into software engineering are welcomed.
- DSPy, APO, or GEPA experience is a plus.
Benefits
- Zoom offers benefits and perks supporting physical, mental, emotional, and financial health, work-life balance, and community involvement.
- The role follows Zoom’s structured hybrid approach, with work style indicated in the posting.
- Applications are accepted for at least five days, with an anticipated closing date of October 30, 2026.
Categories
About Zoom
Bring teams together, reimagine workspaces, engage new audiences, and delight your customers –– all on the Zoom AI-first work platform you know and love. 💙 Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like AI Companion, Team Chat, Contact Center, Phone, Events, Rooms, Webinar, Contact Center and more, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses. We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Here, you'll find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Learn more about careers at Zoom by visiting our careers site: https://careers.zoom.us/home