over 1 year ago
London, United KingdomSenior
Responsibilities
- Develop technical plans and contribute to technical architecture as Intercom’s products scale.
- Build backend infrastructure by writing Ruby code and working with AWS, infrastructure, platform, and SaaS technologies.
- Ship changes to production from the first day and deliver features rapidly through frequent automated deployments.
- Build both backend and frontend systems as part of a multidisciplinary product team.
- Mentor other engineers and interview candidates to grow the team’s capacity.
- Collaborate with designers, product managers, researchers, and data analysts.
Requirements
- At least 5 years of industry experience in a software engineering role, preferably building a SaaS product.
- Demonstrated significant impact on a product or engineering team.
- Deep knowledge of a high-level programming language such as Ruby, Python, or JavaScript, with the ability to learn new languages quickly.
- Experience collaborating directly with product teams and designers.
- Proven track record of delivering value to customers or users.
- Experience with distributed systems.
Benefits
- Competitive salary and equity are offered, with no compensation figures stated.
- Lunch is provided every weekday, along with snacks and a stocked kitchen.
- Regular compensation reviews are provided.
- Pension scheme with matching up to 4%.
- Life assurance and comprehensive health and dental insurance for employees and dependents.
- Flexible paid time off.
- Paid maternity leave and six weeks of paternity leave.
- Cycle-to-Work Scheme and secure bike storage.
- MacBooks are standard, with Windows available for certain roles.
- Hybrid work policy requiring at least three days per week in the office.
Tech Stack
Categories
Full StackProduct Engineering
About Intercom
Intercom builds a customer service platform that combines an AI agent (Fin), live chat, and a modern help desk to support sales and support teams. It sells its software as a SaaS subscription to businesses that want to manage customer conversations across web, mobile, and email with automation and analytics. Founded in 2011 and headquartered in San Francisco, the company is privately held and serves startups through large enterprises.