1 year ago
Responsibilities
- Develop technical plans and contribute to technical architecture as Intercom’s products scale.
- Build backend infrastructure by writing Ruby code and working with AWS, infrastructure, platform, and SaaS technologies.
- Ship changes to production from the first day and deliver features rapidly through frequent automated deployments.
- Build both backend and frontend systems as part of a multidisciplinary product team.
- Mentor other engineers and interview candidates to grow the team’s capacity.
- Collaborate with designers, product managers, researchers, and data analysts.
Requirements
- At least 5 years of industry experience in a software engineering role, preferably building a SaaS product.
- Demonstrated significant impact on a product or engineering team.
- Deep knowledge of a high-level programming language such as Ruby, Python, or JavaScript, with the ability to learn new languages quickly.
- Experience collaborating directly with product teams and designers.
- Proven track record of delivering value to customers or users.
- Experience with distributed systems.
Benefits
- Competitive salary and equity are offered, with no compensation figures stated.
- Lunch is provided every weekday, along with snacks and a stocked kitchen.
- Regular compensation reviews are provided.
- Pension scheme with matching up to 4%.
- Life assurance and comprehensive health and dental insurance for employees and dependents.
- Flexible paid time off.
- Paid maternity leave and six weeks of paternity leave.
- Cycle-to-Work Scheme and secure bike storage.
- MacBooks are standard, with Windows available for certain roles.
- Hybrid work policy requiring at least three days per week in the office.
Tech Stack
Categories
Full StackProduct Engineering
About Intercom
We’re Intercom — the AI customer service company helping businesses deliver incredible customer experiences at scale. Our platform combines Fin, the #1 AI Agent for customer service, with our next-generation Helpdesk, a modern workspace that gives support teams the power, speed and intelligence they need.