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Software Engineer, Community Support Engineering

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about 13 hours ago
Beijing, ChinaMid Level / Senior
H1B Sponsor

Responsibilities

  • Design, implement, and maintain tools and systems for service reliability, monitoring, and alerting.
  • Contribute to the full development cycle including technical design, development, test automation, and launch.
  • Collaborate with TechOps and engineering teams to ensure services are designed with reliability in mind.
  • Identify and drive implementation of opportunities to improve reliability, scalability, and efficiency.
  • Illustrate operational excellence with a focus on quality, reliability, and availability.
  • Continuously evaluate new technologies and best practices to enhance reliability and incident response.

Requirements

  • 3+ years of relevant software development experience in a fast-paced tech environment.
  • Bachelor’s and/or Master’s degree in Computer Science or equivalent experience.
  • Excellent communication and collaboration skills with experience working across engineering teams.
  • Strong expertise in building large-scale backend systems and user-facing features.
  • Proven experience in creating well-designed user experiences.
  • Flexible leadership style adaptable to various working situations.
  • Experience leading and shipping large initiatives with significant business impact.
  • Good judgment in balancing short-term business needs with long-term technical quality.
  • Strong communication skills with the ability to influence diverse stakeholders.
  • Fluency in English and Mandarin.