14 days ago
Responsibilities
- Monitor and maintain an inbound technical question queue for the Global Sales Team.
- Assist with technical trials and communicate the value of Samsara solutions within prospects’ operations.
- Create software scripting solutions and integrations for technical proofs of concept.
- Provide internal technical Q&A support to account teams on behalf of customers.
- Produce and manage digital content for product learning, adoption, hardware installation, and software configuration.
- Maintain internal hardware and software lab infrastructure, including office and remote kits.
- Coordinate and participate in new product testing activities.
- Gather industry-specific customer use cases and coordinate cross-functional communication around RFPs, feature requests, and customer support triage.
Requirements
- Bachelor’s degree in Electrical Engineering, Computer Science, Mechanical Engineering, Industrial Engineering, or a related discipline.
- Preferred 1+ years of experience working with customers in a pre-sales or support capacity.
- Ability to explain complex technical concepts to non-technical audiences.
- Basic understanding of electronics and electrical systems.
- Knowledge of cloud software, networking, or automation and control systems.
- French fluency is required.
- Experience tinkering with hardware gadgets, sensors, or vehicles is a plus.
Benefits
- Fully remote position for eligible candidates residing in the United States, excluding specified metro areas and states.
- Flexible employee-led remote work model with offices available for those who prefer in-person work.
- Professional development stipend.
- Comprehensive health and parental leave plans.
- Performance-based bonus or variable pay and equity may be available for eligible roles.
Categories
Solutions Engineering
About Samsara
Samsara (NYSE: IOT) builds with the operators who keep the world moving. Working alongside the drivers, mechanics, dispatchers, and crews behind the world's most complex operations, Samsara turns what they know into technology that makes their work safer and more efficient. Tens of thousands of organizations rely on Samsara across transportation, construction, logistics, manufacturing, field services, government, and more. Built with operators, for operators.