2 months ago
Responsibilities
- Monitor and maintain an inbound technical question queue for the Global Sales Team.
- Assist with technical trials and communicate the value of Samsara solutions within prospects’ operations.
- Create software scripting solutions and integrations for technical proofs of concept.
- Provide internal technical Q&A support to account teams on behalf of customers.
- Produce and manage digital content for product learning, adoption, hardware installation, and software configuration.
- Maintain internal hardware and software lab infrastructure, including office and remote kits.
- Coordinate and participate in new product testing activities.
- Gather industry-specific customer use cases and coordinate cross-functional communication around RFPs, feature requests, and customer support triage.
Requirements
- Bachelor’s degree in Electrical Engineering, Computer Science, Mechanical Engineering, Industrial Engineering, or a related discipline.
- Preferred 1+ years of experience working with customers in a pre-sales or support capacity.
- Ability to explain complex technical concepts to non-technical audiences.
- Basic understanding of electronics and electrical systems.
- Knowledge of cloud software, networking, or automation and control systems.
- French fluency is required.
- Experience tinkering with hardware gadgets, sensors, or vehicles is a plus.
Benefits
- Fully remote position for eligible candidates residing in the United States, excluding specified metro areas and states.
- Flexible employee-led remote work model with offices available for those who prefer in-person work.
- Professional development stipend.
- Comprehensive health and parental leave plans.
- Performance-based bonus or variable pay and equity may be available for eligible roles.
Categories
Solutions Engineering
About Samsara
Samsara builds a Connected Operations Cloud that uses IoT hardware and software to help fleets and other physical-operations organizations monitor vehicles, assets, and worksites. Its platform spans video-based driver safety, vehicle telematics, equipment monitoring, and mobile workflows, sold as subscriptions with accompanying devices. Founded in 2015 and headquartered in San Francisco, Samsara is a public company on the NYSE (ticker: IOT) serving transportation, construction, manufacturing, field services, and government.