Director of Technical Implementation, EMEA
InterSystems4 months ago
Dubai, United Arab EmiratesStaff+
Responsibilities
- Lead and unify Technical Implementation teams across EMEA under a single functional structure.
- Define and enforce implementation best practices, governance, and quality frameworks.
- Drive cross-country collaboration, resource optimization, capacity planning, forecasting, and utilization.
- Oversee partner onboarding, performance management, and strategic alignment.
- Embed and scale the AI-powered ARIES methodology across technical delivery.
- Establish KPIs for delivery quality, efficiency, resource utilization, and partner performance.
- Support country Professional Services Directors and act as a senior stakeholder in critical customer engagements.
- Lead continuous improvement through reusable assets, automation, and standardized deliverables.
Requirements
- 10+ years of experience in technical delivery, implementation, or professional services leadership.
- Experience managing large-scale, complex, multi-country implementation programs.
- Strong background in healthcare IT or enterprise software implementation environments.
- Deep understanding of technical architectures, integration, and data platforms.
- Experience with resource management, forecasting, and operational optimization at scale.
- Demonstrated ability to lead organizational transformation and standardization.
- Strong leadership and stakeholder management skills in a matrix environment.
- Experience working with partners and external delivery ecosystems.
- Strategic ability to translate vision into execution.
- Relevant university technical degree.
- Proficiency in English.
- Ability to travel internationally 60% of the time.
Benefits
- Work location is Dubai.
- International travel is required 60% of the time.
Categories
Solutions Engineering
About InterSystems
InterSystems builds data platforms and healthcare software for enterprises and public-sector providers, including the InterSystems IRIS database, HealthShare interoperability suite, and TrakCare electronic health record. It sells licenses, cloud services, and support to customers in healthcare, financial services, manufacturing, and supply chain. Founded in 1978 and headquartered in Boston, the privately held company serves organizations in 80+ countries.