Base Salary
$175k - $210k/yr
Responsibilities
- Design, implement, test, and operate backend services for context ingestion, indexing, retrieval orchestration, API access, source configuration, and administration.
- Build a scalable multi-tenant SaaS foundation with tenant isolation, usage tracking, quotas, audit logs, background jobs, and reliable service boundaries.
- Develop APIs and interfaces for AI agents, MCP tools, CLIs, and internal applications to retrieve context, provenance, confidence signals, and warnings.
- Make architectural and product tradeoffs as the system evolves from prototype and internal dogfooding to production SaaS.
- Instrument and operate services using metrics, logs, traces, alerts, dashboards, and observability tools.
- Shape architecture, service boundaries, storage choices, API contracts, deployment patterns, and engineering practices for the new product area.
- Own AI solutions from development through delivery, ensuring they are scalable, maintainable, and aligned with user workflows.
Requirements
- Experience with LLMs, prompt engineering, and applications powered by GenAI.
- Proven record of delivering production software actively used by users.
- Exposure to cloud-native environments such as AWS, GCP, or Azure.
- Experience using observability tools to understand and troubleshoot system behavior.
- Familiarity with AI technologies and frameworks and a practical approach to delivering reliable solutions.
- Experience building or working with agent frameworks or multi-agent workflows is preferred.
- Experience as a data analyst or with data platforms such as Looker, Tableau, PowerBI, Snowflake, or DataBricks is preferred.
- Experience building tools for data engineering is preferred.
Benefits
- 100% remote role for candidates in the U.S. or Canada; Quebec residents are not eligible.
- In-person onboarding is provided.
- 30 days of annual leave per year, including 3 Grafana Shutdown Days, subject to local legislation.
- Benefits include equity, bonus if applicable, and other company benefits.
Tech Stack
Categories
About Grafana
Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions, while getting the visibility they need to run AI systems reliably and at scale. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,400+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital.