Responsibilities
- Design and develop solutions for edge-services customers using platform capabilities and product features.
- Build metrics, tools, automations, visualizations, and monitors to operate and optimize edge services.
- Troubleshoot and resolve major incidents and known issues, and provide technical consultancy for feature requests and development-tool enhancements.
- Monitor and improve local support metrics, including SLA and CSAT, to support global objectives.
- Collaborate with NOC and SRE teams on support metrics and operational goals.
- Lead technical support assignments, user training, and internal knowledge-transfer sessions.
- Participate in technical operations rotations responding to performance and reliability issues.
Requirements
- Bachelor's degree in Software Development, Computer Science, Computer Engineering, or a related technical discipline.
- Experience optimizing networking technologies such as TCP/IP, BGP, and DNS in a carrier-grade environment.
- Linux systems experience from kernel through shell, including system libraries, file systems, and network protocol optimization.
- Experience with one or more of Go, Java, C++, Shell, or Python.
- CDN technology experience is preferred.
- Experience designing, analyzing, and building automation and tools for large-scale systems is preferred.
- Ability to independently move projects from concept through delivery is preferred.
About ByteDance
ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment and enterprise services - over 2.5bn people interact with ByteDance products including TikTok. Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. We are committed to building a safe, healthy and positive online environment for all our users. We have over 110,000 employees based in more than 30 countries globally. Join us.