Enterprise Support Engineer
PlanetScale7 months ago
Remote, WorldwideMid Level
Base Salary
$120k - $200k/yr
Responsibilities
- Advise enterprise customers and handle support requests on the PlanetScale platform.
- Serve as a customer-facing subject-matter expert for enterprise customers.
- Identify customer-specific product gaps and coordinate prioritization and escalation with Technical Account Management, Engineering, and Sales Engineering.
- Participate in an on-call rotation for high-priority issues.
- Investigate Vitess, dependencies, MySQL connectors, and other unfamiliar code to identify root causes and improve documentation when needed.
Requirements
- Experience supporting production databases and applications, preferably at scale.
- Experience with database internals and performance tuning for PostgreSQL and MySQL.
- Working knowledge of Kubernetes.
- Strong customer communication skills across email, Slack, video conference, and in-person interactions.
- Ability to debug and troubleshoot complex issues, investigate unfamiliar code, work independently, and operate effectively during urgent incidents.
Benefits
- Work-location flexibility supporting employees regardless of location
- Benefits and equity are included as components of total compensation
- Inclusive and accommodating interview process, including disability accommodations
Tech Stack
Categories
BackendSolutions Engineering
About PlanetScale
PlanetScale brings you the fastest Postgres and MySQL (Vitess) databases available in the cloud. Get horizontally sharded MySQL with Vitess, and sharded Postgres with Neki (coming soon). Our blazing fast NVMe drives unlock unlimited IOPS, bringing data center performance to the cloud. We offer a range of deployment options to cover all of your security and compliance requirements — including bring your own cloud with PlanetScale Managed.