Enterprise Support Engineer
PlanetScale9 months ago
Remote, Americas +2 moreMid Level
Base Salary
$120k - $200k/yr
Responsibilities
- Advise enterprise customers and handle support requests on the PlanetScale platform.
- Serve as a customer-facing subject-matter expert for enterprise customers.
- Identify customer-specific product gaps and coordinate prioritization and escalation with Technical Account Management, Engineering, and Sales Engineering.
- Participate in an on-call rotation for high-priority issues.
- Investigate Vitess, dependencies, MySQL connectors, and other unfamiliar code to identify root causes and improve documentation when needed.
Requirements
- Experience supporting production databases and applications, preferably at scale.
- Experience with database internals and performance tuning for PostgreSQL and MySQL.
- Working knowledge of Kubernetes.
- Strong customer communication skills across email, Slack, video conference, and in-person interactions.
- Ability to debug and troubleshoot complex issues, investigate unfamiliar code, work independently, and operate effectively during urgent incidents.
Benefits
- Work-location flexibility supporting employees regardless of location
- Benefits and equity are included as components of total compensation
- Inclusive and accommodating interview process, including disability accommodations
Tech Stack
Categories
BackendSolutions Engineering
About PlanetScale
PlanetScale provides a managed database platform for developers, offering MySQL-compatible (Vitess-based) and Postgres services with features like horizontal sharding and non-blocking schema changes, delivered as SaaS. The product targets teams running high-scale transactional workloads and modern application backends. Founded in 2018 and headquartered in San Francisco, it is privately held, with customers including Block, Etsy, MyFitnessPal, Anysphere (Cursor), and Kick.