2 days ago
Plano, TX, USAMid Level
Responsibilities
- Plan and support deployments, upgrades, troubleshooting, and performance tuning across systems and network environments.
- Execute product configuration and end-to-end integration activities for customer delivery programs.
- Prepare and run system, module, and acceptance tests; analyze results, resolve issues, and document outcomes.
- Use scripting and APIs to automate integration, testing, data-processing, and operational tasks.
- Collaborate with customer and internal teams to identify delivery pain points and opportunities for automation and AI assistance.
- Prototype and contribute to LLM-enabled workflows, tool-calling workflows, and AI agents for log summarization, procedure discovery, incident triage, and test-idea generation.
- Validate AI-generated recommendations against source data and engineering evidence, communicate uncertainty, and maintain human accountability.
- Monitor automation and AI-assisted workflow quality and operational impact, escalate risks, and improve solutions based on feedback.
- Follow security, privacy, safety, and responsible AI requirements and share reusable scripts, test assets, and delivery improvements.
Requirements
- Bachelor’s degree in engineering, computer science, telecommunications, or a related discipline, or equivalent practical experience.
- At least three years of relevant professional experience in system integration, telecom or IT service delivery, deployment, system testing, or a related engineering role.
- Understanding of IP networking and infrastructure concepts such as DNS.
- Experience with cloud platforms such as AWS or Azure and container platforms such as Kubernetes or OpenShift.
- Professional hands-on experience with Linux-based systems and Python and/or Shell/Bash scripting.
- Experience building LLM-enabled applications, tool-calling workflows, or AI agents.
- Working knowledge of APIs, databases, and SQL, with practical experience retrieving information, investigating issues, or supporting technical workflows.
- Hands-on experience using Git to maintain code or scripts and familiarity with JSON or YAML.
- Experience testing and integrating systems end to end, diagnosing issues, and collaborating with technical stakeholders in delivery environments.
- Sound judgment when handling customer, network, and operational data, including protecting sensitive information and raising privacy, security, and reliability concerns.
- Clear written and verbal communication, customer focus, cross-team collaboration, and an innovation-oriented mindset.
- Practical experience using a large language model or AI coding assistant for technical tasks, including checking outputs against source information or tests and explaining limitations.
- Ability to identify a specific, manageable opportunity for automation or AI assistance.
- Experience with Ansible, CI/CD, PostgreSQL, telecom/OSS/BSS/5G, data pipelines, observability, automated testing, or model evaluation is an asset but not required.
Benefits
- Plano, United States is the listed primary work location.
- Health benefits include three medical plan options, a dental plan option, and company credits toward eligible medical and dental premiums.
- The Ericsson US 401(k) Plan includes an automatic 3% company contribution and matching contributions of up to 4% when eligible employees contribute at least 5%.
- Benefits include basic life insurance, accidental death and dismemberment coverage, short- and long-term disability coverage, and an employee stock purchase plan.
- Time-off benefits include at least 15 accrued vacation days, up to 3 personal days, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually, prorated based on start date.
- The company provides up to 16 weeks of paid maternity leave and 6 weeks of paid parental or adoption leave at 100% of pay.
- Additional benefits include financial wellness programs, educational assistance, matching gifts, and recognition programs.
- The posting mentions a short-term variable compensation plan and a competitive compensation package but does not provide a base salary amount.
Tech Stack
Categories
Solutions Engineering
About Ericsson
Ericsson is a publicly traded telecommunications vendor that builds mobile network infrastructure (RAN, core, OSS/BSS), cloud platforms, and managed services for communications providers and enterprises. Founded in 1876 and headquartered in Kista, Stockholm, it supplies 5G systems to operators worldwide and owns Vonage, expanding network APIs and enterprise communications offerings.