5 days ago
São Paulo, BrazilStaff+
Responsibilities
- Monitor, maintain, and improve the reliability and availability of production systems.
- Respond to and resolve incidents and conduct post-mortems to prevent recurrence.
- Define and track Service Level Objectives and Service Level Indicators.
- Collaborate with development teams to build reliability into services.
- Design and implement automation to reduce toil and improve operational efficiency.
- Participate in an on-call rotation supporting critical systems.
- Contribute to capacity planning and performance optimization.
- Document systems, processes, and runbooks for the wider team.
Requirements
- Hands-on experience deploying, managing, and troubleshooting workloads in Kubernetes.
- Strong understanding of Kubernetes concepts including Pods, Deployments, Services, ConfigMaps, and Ingress.
- Experience with Kubernetes cluster management and administration.
- Familiarity with Helm for application packaging and deployment.
- Understanding of Kubernetes networking, storage, and security best practices.
- Bachelor’s degree in computer science or a relevant degree.
- Fluency in written and spoken English.
- Strong problem-solving, analytical, communication, collaboration, and troubleshooting skills.
- Ability to work effectively under pressure during incident response.
- Experience contributing to open-source projects is a nice-to-have.
- Familiarity with SRE principles from the Google SRE handbook is a nice-to-have.
- Previous DevOps or Platform Engineering experience is a nice-to-have.
Benefits
- Hybrid work model.
- Participation in an on-call rotation supporting critical systems.
Tech Stack
AnsibleAWSAzureBashChefGitHub ActionsGoGoogle Cloud PlatformGrafanaHarnessHelmKubernetesPrometheusPuppetPythonTerraform
Categories
Site Reliability
About FactSet
FactSet builds a financial data and analytics platform used by asset managers, investment banks, hedge funds, and wealth managers for research, portfolio management, trading, and risk. Its products include the FactSet workstation, data feeds and APIs, and workflow tools like OMS/EMS, sold primarily via subscription licensing. Founded in 1978 and headquartered in Norwalk, Connecticut, FactSet is a public company listed on the NYSE (ticker: FDS).