1 day ago
Hyderābād, IndiaMid Level
Responsibilities
- Support production and non-production Salesforce environments for the Artemis clinical artwork tool.
- Develop and maintain Salesforce solutions, Visualforce pages, and Lightning components in Service Cloud and Commerce Cloud.
- Support Salesforce integrations with Veeva using MuleSoft, including job monitoring, log review, troubleshooting, and issue triage.
- Resolve routine support tickets and defects, communicate updates to stakeholders, and escalate complex issues as needed.
- Participate in proof-of-concept activities and explore emerging AI/ML use cases under supervision.
- Support single sign-on, workflow configuration, electronic-signature capabilities, code reviews, and peer reviews.
- Work with cybersecurity, compliance, validation, and security teams on vulnerabilities, audits, governance, and regulated-environment requirements.
- Participate in Agile planning and team ceremonies while following coding, maintainability, scalability, performance, security, and compliance standards.
Requirements
- Bachelor’s or master’s degree in business, engineering, information technology, or a related field.
- 2–4 years of relevant professional experience.
- Salesforce Platform Developer I certification is required.
- Hands-on experience with Salesforce Lightning Platform, Aura or Lightning Web Components, and core Salesforce configuration.
- Experience supporting MuleSoft integrations and troubleshooting connections or data flows between Salesforce and external systems such as Veeva.
- Experience with Visualforce, Service Cloud, Commerce Cloud, and single sign-on integrations using Okta or Microsoft Entra.
- Preferred Salesforce Platform Developer II, Salesforce Administrator, App Builder, and SAFe Agile certifications.
- Preferred experience with electronic signatures, supply chain or clinical supply chain, validated environments, and GXP processes.
- Ability to troubleshoot routine issues, collaborate with distributed cross-functional teams, manage assigned work with guidance, and operate in regulated environments.
Categories
About Amgen
Amgen is a public biotechnology company that discovers, develops, manufactures, and sells biologic and biosimilar therapeutics for patients with serious diseases. Its portfolio and pipeline span oncology, cardiovascular disease, osteoporosis, inflammation, and rare diseases, marketed globally through direct sales and partnerships. Founded in 1980 and headquartered in Thousand Oaks, California (NASDAQ: AMGN), Amgen is a component of the Dow Jones Industrial Average and completed the acquisition of Horizon Therapeutics in 2023.