6 months ago
Tokyo, JapanStaff+
Responsibilities
- Deploy with customers globally, with approximately 50% travel, to support software integration and development.
- Develop AI and autonomy applications using Shield AI’s enterprise software development kit.
- Provide customer technical support, training, and assistance with software and API integration issues.
- Assist sales teams with pre-sales activities such as demonstrations, conferences, and immersions.
- Support post-sales deployment and integration of Shield AI enterprise software products.
- Develop and maintain technical documentation and training materials.
- Collaborate with product engineering teams to address customer feedback and improve products.
- Provide technical leadership across engagements, drive cross-functional execution, and support successful delivery in complex environments.
Requirements
- Bachelor’s degree in engineering, computer science, or a related field plus 7+ years of industry experience, or a master’s degree in one of these fields plus 5+ years of industry experience.
- Strong technical background in software engineering.
- Strong proficiency writing modern C++ code.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Preferred experience in defense, aviation, robotics, autonomy, customer-facing solutions engineering, application engineering, or sales engineering.
- An advanced technical degree, especially in robotics or autonomy-related fields, is preferred.
Benefits
- The role involves approximately 50% frequent, sometimes international, travel, including multi-week customer-site engagements.
- International teammates receive a comprehensive total rewards package aligned to their country office location; compensation and benefits details are available from the talent acquisition partner.
Tech Stack
Categories
Solutions Engineering
About Shield AI
Shield AI builds autonomous systems for military and national security customers, combining its Hivemind autonomy software with V-BAT and X-BAT unmanned aircraft and Aechelon simulation technologies. The privately held company sells hardware, software, and related services to U.S. and allied defense agencies. Founded in 2015 and headquartered in San Diego, it operates across the U.S., Europe, the Middle East, and Asia-Pacific, and its technology is used in operational deployments.