over 1 year ago
Bengaluru, IndiaSenior
Responsibilities
- Collaborate with sales leadership to understand customer requirements and enable technical solution deployment.
- Develop a deep understanding of Ema’s technology and underlying architectures.
- Deliver tailored product demonstrations to potential customers.
- Lead customer proofs of concept, workshops, design sessions, and implementation activities.
- Design and architect solutions aligned with customer business goals and existing systems.
- Guide project teams and help move Ema solutions from POC to production.
- Assess customer cloud and on-premises environments and translate needs into production-ready deployment solutions with engineering.
- Diagnose and resolve customer deployment challenges, create investigation tools and repeatable processes, and maintain technical documentation.
- Advise engineering, sales, and product stakeholders on technical deployment obstacles and opportunities to improve Ema.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 8+ years of experience as a Solutions Architect, Solutions Engineer, Sales Engineer, Forward Deployment Engineer, or in a similar technical pre-sales role.
- Strong understanding of enterprise SaaS solutions and cloud technologies.
- Experience with solution design, architecture, and integration.
- Familiarity with relevant programming languages and technologies.
- Customer-focused approach with strong problem-solving skills.
- Excellent presentation and communication skills for explaining complex technical concepts to diverse audiences.
- Strong collaboration skills and ability to work independently and as part of a global team.
Categories
Solutions Engineering
About Ema
Ema builds an agentic AI platform that delivers AI employees to automate HR, IT, and Finance workflows across existing enterprise systems. It sells to large organizations via enterprise software and implementation services, offering on-prem and air-gapped deployments and 1,000+ prebuilt integrations. Founded in 2023, it has deployments with Wipro and Hitachi.