27 days ago
Base Salary
$128k - $204k/yr
Responsibilities
- Discover agency problems onsite and translate them into compliant solutions tied to mission outcomes
- Design, build, test, and ship AI agents, workflows, automations, integrations, and data pipelines on Axon’s platform
- Configure, integrate, and extend DEMS, Fusus, AI Era, Records, and related systems in agency environments
- Own customer outcomes across deployment, adoption, optimization, and ongoing success
- Build and deploy AI-powered workflows using agents, prompts, RAG, and evaluations
- Troubleshoot onsite and coordinate root-cause resolution across Product, Engineering, Support, and Services
- Assess operational workflows, define success metrics and baselines, and iterate solutions based on adoption and mission outcomes
- Lead QBRs, mission reviews, strategic planning, and relationships with agency leadership and operational stakeholders
- Capture customer insights and workflow patterns to influence Product and Engineering roadmaps
- Turn successful builds into reusable playbooks and operational frameworks
- Identify expansion opportunities based on demonstrated impact and partner with Sales on account strategy
- Maintain consistent onsite presence of approximately 3–4 days per week
- Support Sales-to-Post-Sales onboarding and handoff
Requirements
- Typically 8+ years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments
- Demonstrated experience shipping working automations, agents, workflows, integrations, or AI-enabled tools in customer environments
- Experience configuring products, writing integration logic, and delivering production-ready solutions
- Comfort working across hardware, software, cloud, AI-enabled technologies, and integrated systems
- Strong communication skills with technical teams and senior stakeholders, including command staff
- Ability to own ambiguous, fast-changing work across Product, Engineering, Sales, Support, and Services
- Ability to obtain and maintain CJIS compliance and adhere to security standards
- Experience in public safety, law enforcement, corrections, or other mission-critical operational environments is preferred
- Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems is preferred
- Background in forward-deployed engineering, solutions architecture, or operational transformation at scale is preferred
- Former law enforcement or military experience is preferred but not required
Benefits
- Competitive salary and 401(k) with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, dental, and vision plans
- Fitness programs
- Emotional and mental wellness support
- Learning and development programs
- Approximately 3–4 days per week onsite in Colorado Springs
- Office snacks
Categories
Forward Deployed
About Axon
Axon builds TASER energy devices, body and in-car cameras, sensors, and a cloud software suite for managing evidence, records, and real-time operations used by law enforcement, public safety agencies, and enterprises. Revenue comes from hardware sales bundled with SaaS subscriptions and services across its Axon Evidence and Records platforms. Founded in 1993 and headquartered in Scottsdale, Arizona, Axon Enterprise is a NASDAQ-listed public company serving police departments and government customers globally.