1 day ago
Galway, IrelandSenior
Responsibilities
- Design, develop, and deliver scalable Workforce Management applications for contact center operations.
- Build backend services with Java and Spring Boot and responsive component-based interfaces with React.
- Design and develop APIs and distributed, event-driven systems.
- Contribute to architectural decisions, design discussions, code reviews, technical strategy, and engineering best practices.
- Collaborate with product owners, architects, and cross-functional engineering teams.
- Mentor junior developers and contribute to automated testing, observability, CI/CD, and secure engineering practices.
- Operate services with full lifecycle ownership in a resilient, scalable contact center technology environment.
Requirements
- 5+ years of software development experience focused on full-stack engineering.
- Strong proficiency in Java and Spring Boot and proficiency with React or modern JavaScript frameworks.
- Experience with API design and development, distributed systems, and event-driven architecture patterns.
- Strong understanding of software engineering fundamentals, secure engineering practices, and RDBMS or NoSQL databases.
- Experience with AI-assisted development tools such as GitHub Copilot, Claude Code, or OpenAI Codex.
- Ability to contribute to design discussions, perform code reviews, mentor junior developers, solve problems independently, and collaborate across teams.
- Bachelor’s degree in computer science, engineering, or equivalent experience.
- Preferred: experience with Apache Kafka or similar streaming platforms, Workforce Management, SIP, WebRTC, CTI protocols, test automation frameworks, WCAG, responsive design, service ownership, and AWS, Azure, or GCP.
Tech Stack
Categories
About Fidelity
Fidelity Investments provides brokerage, retirement plan recordkeeping, wealth management, and asset management services to individuals, employers, advisors, and institutions, plus online trading platforms and mutual funds and ETFs. It earns fees from managing and administering assets, advisory services, and brokerage transactions. Founded in 1946 and headquartered in Boston, it is privately held and administers trillions of dollars for U.S. and global customers.