Sr. Service Engineer
Providence2 months ago
Hyderābād, IndiaSenior / Staff+
Responsibilities
- Design, develop, configure, customize, and support ServiceNow applications and modules across IRM, BCM, and SecOps.
- Implement risk management, policy and compliance, audit management, regulatory change, risk register, control, assessment, and issue remediation workflows.
- Configure Business Continuity Plans, Business Impact Analysis, recovery workflows, crisis management processes, disruption notifications, and operational resilience activities.
- Develop Security Incident Response, Vulnerability Response, and Threat Intelligence workflows for incident triage, remediation, escalation, and security automation.
- Build REST/SOAP and MID Server-based integrations with enterprise and security applications, including SIEM, vulnerability scanners, and monitoring platforms.
- Develop reusable components and scalable workflows using JavaScript, Glide API, Flow Designer, and IntegrationHub.
- Participate in code reviews, troubleshooting, upgrades, patches, releases, deployments, documentation, and testing.
- Collaborate with architects, QA teams, administrators, business stakeholders, and implementation teams.
Requirements
- 6–12 years of overall IT experience with strong ServiceNow development expertise.
- Hands-on experience with ServiceNow IRM/GRC, BCM, and SecOps.
- Strong expertise in JavaScript, Glide API, Flow Designer, IntegrationHub, and ServiceNow scripting.
- Experience with Security Incident Response, Vulnerability Response, risk and compliance workflows, and business continuity processes.
- Experience with REST/SOAP integrations and MID Server configurations.
- Understanding of CMDB and ServiceNow platform architecture.
- Strong analytical, debugging, problem-solving, communication, and stakeholder-interaction skills.
- Preferred: operational resilience experience, SIEM or security-monitoring integrations, cloud platforms, security operations, ITIL processes, Agile/Scrum methodologies, and enterprise governance frameworks.
- Preferred certifications include ServiceNow Certified System Administrator, Certified Application Developer, and CIS – Risk & Compliance.
Tech Stack
JavaScriptSOAP
Categories
About Providence
Providence is a nonprofit Catholic health system that operates hospitals, clinics, and related care services for patients and communities across the western U.S. It runs 51 hospitals and 829 clinics and also offers a health plan in select markets. Headquartered in Renton, Washington, Providence provides acute, ambulatory, virtual, and home-based care along with pharmacy and behavioral health services, supported by centralized technology, cybersecurity, and shared services teams.