Base Salary
$180k - $270k/yr
Responsibilities
- Develop systems that drive customer acquisition, activation, referral, and retention.
- Launch and rapidly iterate on growth experiments.
- Optimize onboarding funnels and conversion flows.
- Develop attribution systems and experimentation infrastructure.
- Build referral, promotional, and rewards systems.
- Analyze customer behavior and funnel performance.
- Improve lifecycle messaging and engagement experiences.
- Partner with marketing and operations teams on customer acquisition initiatives.
- Support growth campaigns tied to launch events, local activations, and delivery demos.
- Collaborate across engineering, product, marketing, analytics, and operations teams.
- Use modern tools and AI-assisted workflows to accelerate experimentation.
Requirements
- 10+ years of experience building customer-facing software systems.
- Strong engineering fundamentals across frontend and backend systems.
- Experience improving acquisition, onboarding, activation, or retention metrics.
- Comfort working with data, analytics, experimentation, and attribution systems.
- Strong product instincts and customer empathy.
- An extreme-ownership mindset and curiosity about customer behavior and growth dynamics.
- A bias toward action, experimentation, and rapid iteration.
- Excellent collaboration and communication skills.
Benefits
- Equity compensation may be included in the total compensation package.
- Overtime pay, discretionary annual or performance bonuses, and sales incentives may be included.
- Medical, dental, and vision insurance are available.
- Paid time off is available.
Categories
About Zipline
Zipline was founded to create the first logistics system that serves all humans equally. Our aim is to solve the world’s most urgent and complex access challenges. Leveraging expertise in robotics and autonomy, Zipline designs, manufactures and operates the world’s largest automated delivery system. Zipline serves tens of millions of people around the world and is making good on the promise of building an equitable and more resilient global supply chain. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart and enabling leading healthcare providers to bring care into the home in the United States, Zipline is transforming the way goods move. By transitioning to clean, electric, instant logistics, we can decarbonize delivery, decrease road congestion, and reduce fossil fuel consumption and air pollution, while providing equitable access for billions of people. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Zipline is inspiring people, governments, and businesses to imagine what is possible when goods can move as seamlessly as information. To join the team, check out our career page: https://flyzipline.com/careers/