6 hours ago
Responsibilities
- Design, develop, and maintain end-to-end features for Cresta’s no-code processing platform.
- Build intuitive UI components and visual editors for configuring conversation logic and workflows.
- Architect and implement backend services and APIs supporting the no-code interface.
- Collaborate with ML engineers to expose conversation intelligence in an accessible and configurable way.
- Develop data models and storage layers using Postgres, ClickHouse, and Elasticsearch.
- Improve performance and scalability across frontend and backend systems.
- Ensure reliability, security, and maintainability across the technology stack.
- Participate in design discussions, code reviews, and continuous integration processes.
Requirements
- Proven full stack engineering experience with strong frontend and backend contributions to no-code or low-code platforms.
- Deep understanding of modern frontend technologies such as React and TypeScript, along with UI design patterns for complex interfaces.
- Backend expertise in Python, Go, or similar languages, with experience in APIs and microservices architecture.
- Strong foundation in database systems and data modeling; experience with Postgres, ClickHouse, or Elasticsearch is a plus.
- Experience building platforms or tools for non-technical users, particularly in AI/ML, automation, or workflow spaces.
- Familiarity with state management, execution logic, or visual programming paradigms is a bonus.
- Strong collaboration and communication skills across product, design, and engineering teams.
- Passion for simplifying complex problems and empowering users.
Benefits
- Comprehensive medical, dental, and vision coverage for employees and families.
- Flexible paid time off.
- Paid parental leave for all new parents.
- Retirement savings plan.
- Remote work setup budget.
- Monthly wellness and communication stipend.
- In-office meal program and commuter benefits for onsite employees.
- Hiring is available in the US and Canada, with remote work support indicated.
Tech Stack
Categories
About Cresta
Cresta unlocks the true potential of the contact center, turning every customer conversation into a competitive advantage. Combining the best of AI and human intelligence, Cresta improves the customer experience and powers revenue and efficiency gains across every channel. The platform transforms contact centers with AI agents, AI-augmented human agent assistance, and comprehensive insights, coaching, and quality management. Companies like Alaska Airlines, Cox Communications, and Intuit use Cresta to power world-class customer experiences every day.