8 months ago
Dublin, IrelandSenior
Responsibilities
- Lead technical discovery to identify and address customer needs
- Deliver pre-sales experiences that articulate Intercom's value and technical expertise
- Conduct value-based solution reviews and in-depth technical sessions
- Design and lead tailored proof-of-concepts
- Serve as the primary resource for RFPs and customer security questions, escalating complex issues when needed
- Collaborate with Product and Engineering to represent customer feedback in product planning
- Build customer trust through empathy and curiosity
- Improve Solutions Engineering processes and contribute to the team playbook
- Support customer success by proactively addressing challenges and ensuring lasting value
Requirements
- At least five years of experience in a technical pre-sales role managing C-level technical and business relationships
- Strong technical acumen in technical discovery and high-impact value presentations
- Ability to solve problems independently and collaborate effectively
- Proven time management skills in a dynamic environment
- Experience translating complex business challenges into tailored solutions for technical and non-technical audiences
- Experience working with Product and Engineering teams to communicate customer feedback and influence product direction
- Familiarity with managing POCs, RFPs, and complex security questions
- Excellent communication and interpersonal skills
- Willingness and ability to travel occasionally
Benefits
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews
- Flexible paid time off
- Paid parental leave
- 401k plan and match
- In-office bicycle storage
- Employee events
- Hybrid work policy requiring at least three days per week in the office
Categories
Solutions Engineering
About Intercom
Intercom builds a customer service platform that combines an AI agent (Fin), live chat, and a modern help desk to support sales and support teams. It sells its software as a SaaS subscription to businesses that want to manage customer conversations across web, mobile, and email with automation and analytics. Founded in 2011 and headquartered in San Francisco, the company is privately held and serves startups through large enterprises.