6 months ago
Responsibilities
- Lead technical discovery to identify and address customer needs
- Deliver pre-sales experiences that articulate Intercom's value and technical expertise
- Conduct value-based solution reviews and in-depth technical sessions
- Design and lead tailored proof-of-concepts
- Serve as the primary resource for RFPs and customer security questions, escalating complex issues when needed
- Collaborate with Product and Engineering to represent customer feedback in product planning
- Build customer trust through empathy and curiosity
- Improve Solutions Engineering processes and contribute to the team playbook
- Support customer success by proactively addressing challenges and ensuring lasting value
Requirements
- At least five years of experience in a technical pre-sales role managing C-level technical and business relationships
- Strong technical acumen in technical discovery and high-impact value presentations
- Ability to solve problems independently and collaborate effectively
- Proven time management skills in a dynamic environment
- Experience translating complex business challenges into tailored solutions for technical and non-technical audiences
- Experience working with Product and Engineering teams to communicate customer feedback and influence product direction
- Familiarity with managing POCs, RFPs, and complex security questions
- Excellent communication and interpersonal skills
- Willingness and ability to travel occasionally
Benefits
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews
- Flexible paid time off
- Paid parental leave
- 401k plan and match
- In-office bicycle storage
- Employee events
- Hybrid work policy requiring at least three days per week in the office
Categories
Solutions Engineering
About Intercom
We’re Intercom — the AI customer service company helping businesses deliver incredible customer experiences at scale. Our platform combines Fin, the #1 AI Agent for customer service, with our next-generation Helpdesk, a modern workspace that gives support teams the power, speed and intelligence they need.