1 day ago
Base Salary
$193k - $289k/yr
Responsibilities
- Design, build, test, and operate IAM solutions for identity lifecycle automation, authentication, provisioning, integrations, and access governance.
- Develop automation using APIs and scripting, with version control, peer review, automated tests, and infrastructure as code where appropriate.
- Define target and reference architectures, authorization models, integration patterns, migration plans, and documented design decisions.
- Build the IAM function by establishing ownership, engineering standards, operating practices, reusable patterns, and a prioritized roadmap.
- Develop strategy for human, service, workload, and agent identities, including delegation, credential lifecycles, revocation, and auditability.
- Partner with Security and business owners on least-privilege access, roles, entitlements, access reviews, remediation, and audit evidence.
- Improve monitoring, troubleshoot incidents, perform root-cause analysis, and maintain tested runbooks, rollback, and recovery procedures.
- Lead discovery workshops, process analysis, requirements reconciliation, acceptance testing, and business-to-technical translation.
- Coach engineers and business systems analysts through pairing, design reviews, and reusable technical guidance.
- Resolve cross-team disagreements and influence decisions across engineering, application, Security, and business stakeholders.
Requirements
- Demonstrated hands-on delivery of complex IAM solutions, including the ability to explain implementation decisions, testing, operational results, and recovery approaches.
- Technical depth in identity lifecycle, authentication, authorization, provisioning, access governance, least privilege, and human, service, workload, and agent identities.
- Experience shaping and delivering architecture across interconnected identity platforms and business systems, including evaluating security, cost, scalability, reliability, and migration trade-offs.
- Practical experience with APIs, scripting, tested automation, and diagnosing identity integration failures.
- Strong business systems analysis experience involving discovery, facilitation, current-state and future-state process analysis, requirements traceability, measurable outcomes, user stories, process maps, and acceptance testing.
- Excellent communication and stakeholder-management skills, including facilitation, expectation management, audience-appropriate communication, and conflict resolution.
- Experience coaching others, conducting design reviews, and establishing sustainable technical standards, ownership, and operating practices.
- Ability to influence across teams, reconcile competing priorities, and reach defensible decisions while maintaining productive relationships.
Benefits
- Hybrid work model combining purposeful in-person collaboration at Zendesk offices with remote flexibility during part of the week.
- May be eligible for bonus, benefits, or related incentives in addition to base salary.
Categories
About Zendesk
Zendesk builds a cloud-based customer service and contact center platform that unifies ticketing, messaging, voice, knowledge base, and AI-driven automation for businesses. It sells SaaS subscriptions and add-ons to companies across industries; founded in 2007 and headquartered in San Francisco, Zendesk is privately held under Hellman & Friedman after being taken private, and supports omnichannel CX and employee service workflows.