Zendesk
Zendesk builds a cloud-based customer service and contact center platform that unifies ticketing, messaging, voice, knowledge base, and AI-driven automation for businesses. It sells SaaS subscriptions and add-ons to companies across industries; founded in 2007 and headquartered in San Francisco, Zendesk is privately held under Hellman & Friedman after being taken private, and supports omnichannel CX and employee service workflows.
Open Positions at Zendesk
11 open positions
Build rich, scalable frontend features for Zendesk’s Agent Workspace UI using React, Redux, TypeScript, and GraphQL. You’ll modernize a large monolithic application while improving performance, accessibility, and user experience.
Lead partner-facing architecture and technical enablement for Zendesk Contact Center solutions, helping partners implement, resell, and optimize integrations built with Zendesk, Amazon Connect, and AWS. The role combines solution design, co-selling support, partner training, and strategic technical leadership.
Lead the evolution of Zendesk’s production AI-agent platform, advancing planning, memory, multi-agent coordination, evaluation, and enterprise guardrails. You will also build reinforcement-learning infrastructure for specialized language models operating on real customer-service resolution data.
Design and guide AI-powered Zendesk customer experience solutions from discovery through implementation and scale. This customer-facing technical architect role combines solution architecture, AI adoption, integrations, and trusted advisory work in English and German.
Own and evolve shared demo platforms for contact center and customer experience solutions using Zendesk, Amazon Connect, and AWS. This senior technical role builds reusable demonstrations, integrations, and automation while supporting presales teams and occasional customer engagements.
Zendesk is hiring a Senior Software Engineer to build core frontend functionality for Employee Service products in Krakow, with opportunities to contribute to Ruby backend work. The role combines feature ownership, full software-lifecycle participation, production support, and close collaboration in a flexible hybrid environment.
Senior Platform Architect leading the design, modernization, and integration of scalable contact center solutions across Zendesk, Amazon Connect, and AWS. The role combines hands-on solution architecture, technical leadership, governance, innovation, and pre-sales engagement.
Forward Deployed Engineer responsible for designing, building, and deploying production-grade AI and LLM-powered solutions for strategic Zendesk customers. The role combines hands-on software engineering, customer-facing technical delivery, and strategic consulting.
The Associate Solutions Architect partners with sales teams and customers to translate CX, automation, and AI needs into practical, technically credible solutions. This customer-facing role supports discovery, demos, workshops, proof-of-concepts, and reusable solution practices across a pooled opportunity model.
Zendesk is seeking a technical Sales Engineer to build production-ready proofs of concept, API integrations, and reusable technical tooling for enterprise customers. The role combines hands-on software development with presales consulting, customer validation, and emerging AI technologies.
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