Zendesk
Move beyond deflection. Deliver real resolutions with self-improving AI agents that learn, adapt, and outperform, on every channel, on any platform.
Open Positions at Zendesk
4 open positions
Own and evolve shared demo platforms for contact center and customer experience solutions using Zendesk, Amazon Connect, and AWS. This senior technical role combines platform engineering, reusable demo development, integrations, automation, governance, and occasional customer-facing technical engagements.
Lead partner-facing architecture and technical enablement for Zendesk Contact Center solutions, helping partners implement, resell, and optimize integrations built with Zendesk, Amazon Connect, and AWS. The role combines solution design, co-selling support, partner training, and strategic technical leadership.
Forward Deployed Engineer responsible for designing, building, and deploying production-grade AI and LLM-powered solutions for strategic Zendesk customers. The role combines hands-on software engineering, customer-facing technical delivery, and strategic consulting.
Senior Platform Architect serving as a strategic technical advisor for enterprise customers, designing AI-powered Zendesk service solutions and leading complex proofs of concept. The role combines enterprise solution architecture, technical presales, integrations, and executive advisory to drive automated resolution and customer growth.