4 days ago
Base Salary
$161k - $241k/yr
Responsibilities
- Design end-to-end integration architectures across source systems, connectors, orchestration, transport, and target systems using domain-driven and API-led approaches.
- Define and execute enterprise integration strategy, including APIs, events, agent protocols, reusable components, API contracts, error handling, runtime standards, and governance controls.
- Guide implementation through technical design reviews, architecture approvals, code reviews, and oversight of solution alignment with long-term architecture.
- Build, test, deploy, and prototype critical integration solutions, including event-driven, REST-based, GraphQL-based, and AI-connected workflows.
- Develop and modernize AWS, Workato, Fivetran, streaming, CRM, and ERP integration solutions while managing scalability, resiliency, availability, performance, and enterprise risk.
- Evaluate and advance MCP, A2A, agentic workflows, observability, context graphs, AI skills, and other emerging integration standards.
- Collaborate with product owners, data engineers, enterprise architects, business analysts, application teams, and business domain leaders.
Requirements
- 8+ years of experience in integration architecture, integration engineering, integration solution development, or enterprise integrations.
- 10+ years of hands-on engineering experience and demonstrated technical leadership across cloud technologies and backend programming languages.
- 5+ years building and managing data pipelines or ETL using Fivetran, dbt, or similar tools.
- Proven experience designing API-led and event-driven architectures.
- AWS certifications in development and architecture.
- Hands-on expertise with at least one major integration platform, such as Workato, MuleSoft, Boomi, or an equivalent.
- Preferred experience with Workato recipes, connectors, error monitoring, AI control planes, or comparable iPaaS platforms.
- Familiarity with AI-enabled integration, intelligent automation, and relevant Workato, Salesforce, Snowflake, or architecture-framework certifications.
Benefits
- Hybrid work arrangement with purposeful in-person collaboration at Zendesk offices and flexibility to work remotely part of the week.
- May be eligible for bonus, benefits, or related incentives in addition to base salary.
- Zendesk provides an inclusive equal-opportunity workplace and reasonable accommodations for applicants with disabilities and disabled veterans.
About Zendesk
Zendesk builds a cloud-based customer service and contact center platform that unifies ticketing, messaging, voice, knowledge base, and AI-driven automation for businesses. It sells SaaS subscriptions and add-ons to companies across industries; founded in 2007 and headquartered in San Francisco, Zendesk is privately held under Hellman & Friedman after being taken private, and supports omnichannel CX and employee service workflows.