4 days ago
Kraków, PolandSenior
Responsibilities
- Lead the technical validation phase of enterprise and commercial sales cycles, including detailed RFP responses and solution design.
- Conduct technical discovery sessions with customer IT and business teams.
- Create and deliver proofs of concept, custom demonstrations, and technical presentations.
- Configure and showcase tailored agentic AI workflows using prompt engineering and Zendesk AI features.
- Build standard integration topologies and adapt API templates, technical accelerators, and middleware components.
- Ensure proposed solutions address enterprise security and data privacy standards.
- Collect customer product feedback and feature requests and partner with internal teams on product improvements.
Requirements
- 4–6 years of hands-on experience in technical presales, solution engineering, technical consulting, or application development.
- Proficiency with JavaScript, Python, Node.js, HTML/CSS, REST APIs, and webhooks.
- Practical understanding of AI applications, LLM-powered features, prompt engineering, and automated workflows.
- Knowledge of SaaS ecosystems, customer experience or employee services, contact center technology, telephony, CRM, or IT support ticketing workflows.
- Bachelor’s degree in Computer Science, Business Analytics, Information Systems, or a related technical discipline.
- Fluency in Polish and English.
- Ability and willingness to travel up to 30% annually.
- Preferred knowledge of Snowflake, Databricks, BigQuery, AWS, Azure, GCP data services, Power BI, Tableau, Looker, AI frameworks, LLM integration, and data science processes.
- Preferred experience creating reusable implementation guides, integration playbooks, or localization toolkits and presenting complex technical concepts to executive stakeholders.
Benefits
- Hybrid work arrangement with in-person collaboration at Zendesk offices and flexibility to work remotely part of the week.
- The position may be eligible for bonus, benefits, or related incentives.
- Zendesk provides an inclusive equal-opportunity workplace and reasonable accommodations for applicants with disabilities.
Tech Stack
Categories
Solutions Engineering
About Zendesk
Zendesk builds a cloud-based customer service and contact center platform that unifies ticketing, messaging, voice, knowledge base, and AI-driven automation for businesses. It sells SaaS subscriptions and add-ons to companies across industries; founded in 2007 and headquartered in San Francisco, Zendesk is privately held under Hellman & Friedman after being taken private, and supports omnichannel CX and employee service workflows.