11 days ago
Kraków, Poland or Katowice, PolandSenior
Responsibilities
- Implement, configure, maintain, and optimize Nexthink solutions in enterprise environments.
- Monitor endpoint performance, user experience, and digital workplace health using Nexthink.
- Configure Experience Central, Employee Engagement, and Remote Actions.
- Develop automation and remediation workflows using Nexthink and PowerShell.
- Analyze endpoint and digital experience data, identify trends and issues, and create dashboards and reports.
- Integrate Nexthink with workplace, reporting, and service management platforms.
- Troubleshoot complex endpoint and digital experience issues.
- Create technical documentation and operational procedures and contribute to solution design.
- Collaborate with technical teams and stakeholders to drive service improvements and provide technical guidance.
Requirements
- Hands-on enterprise experience with Nexthink and its Experience Central, Employee Engagement, and Remote Actions features.
- Strong PowerShell scripting and automation skills.
- Knowledge of Windows desktop and/or Windows Server administration.
- Good understanding of SQL, data analysis, system integrations, and data connectivity concepts.
- Experience analyzing endpoint performance and digital employee experience data and creating dashboards and reports from monitoring and telemetry data.
- Experience creating technical documentation and operational procedures.
- Strong analytical, troubleshooting, communication, and collaboration skills.
- English proficiency is required; German language skills are advantageous.
Benefits
- Medical care through Medicover, private life insurance, Sports card, and access to the Capgemini Helpline therapeutic support service.
- Access to more than 70 training tracks with certification opportunities through the NEXT platform, plus Education First, TED Talks, and Udemy Business learning resources.
- Continuous feedback and performance discussions supported by the GetSuccess performance management tool.
- Hybrid working after onboarding, with office and home-working options and a home office package including a laptop, monitor, and chair.
Tech Stack
Categories
Solutions Engineering
About Capgemini
Capgemini is a global IT services and consulting firm that delivers strategy, cloud, AI, software engineering, and managed services to large enterprises and public-sector clients. Founded in 1967 and headquartered in Paris, it is publicly traded on Euronext Paris and operates in 50+ countries. The group expanded its engineering capabilities by acquiring Altran in 2020, now operating as Capgemini Engineering.