ServiceNow Architect
RSM International2 days ago
Toronto, CanadaSenior
Base Salary
$104k - $190k/yr
Responsibilities
- Lead architecture and technical design for complex ServiceNow implementations, enhancements, integrations, and transformation initiatives.
- Advise clients on ServiceNow platform strategy, architecture, scalability, security, capabilities, and best practices.
- Translate business and technical requirements into scalable solution architectures, technical designs, integration strategies, and data models.
- Provide architectural oversight throughout implementations and promote governance, reusable design patterns, and development standards.
- Lead technical workshops, architecture discussions, solution reviews, demonstrations, proposals, estimates, and statements of work.
- Design and guide integrations between ServiceNow and enterprise applications using APIs, IntegrationHub, MID Server, web services, and related technologies.
- Mentor developers, consultants, and delivery team members and provide technical direction across distributed and remote resources.
- Review implementations for architectural risks, performance issues, security concerns, maintainability, and technical debt.
Requirements
- 6+ years of experience working with the ServiceNow platform, including significant experience designing and implementing enterprise ServiceNow solutions.
- Experience serving as a ServiceNow Architect, Technical Architect, Solution Architect, Lead Developer, or similar technical leadership role.
- Strong knowledge of ServiceNow architecture, configuration, development, integrations, data architecture, security, and implementation best practices.
- Hands-on experience with one or more ServiceNow products, such as ITSM, ITOM, CSM, HRSD, SecOps, or GRC/IRM.
- Experience designing ServiceNow integrations using REST or SOAP APIs, IntegrationHub, MID Server, web services, or related technologies.
- Experience leading technical workshops, architecture discussions, design reviews, solutioning sessions, and client stakeholder engagements.
- Ability to evaluate architectural trade-offs involving business requirements, scalability, security, maintainability, platform capabilities, and technical debt.
- Ability to mentor developers, consultants, and other ServiceNow practitioners.
- ServiceNow Certified System Administrator certification is required.
- Strong consulting, communication, presentation, problem-solving, and stakeholder management skills.
- Preferred qualifications include professional services or consulting experience, enterprise-scale transformation experience, ServiceNow Certified Application Developer or Implementation Specialist certifications, CTA or CMA credentials, ITIL Foundation certification, and experience with multiple ServiceNow products and platform governance.
- A bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field is preferred.
Benefits
- Competitive benefits and compensation package.
- Hybrid workstyle is standard for most roles, with team members aligned to an RSM office and in-person collaboration based on client, team, development, or relationship-building needs.
- Some roles may be virtual or primarily on-site depending on role requirements, team priorities, and client needs.
- Reasonable accommodation is available for applicants with disabilities.
Tech Stack
SOAP
Categories
Solutions Engineering
About RSM International
RSM International is a global network of independent firms providing audit, tax, and consulting services to middle‑market and growth enterprises. Member firms deliver offerings such as assurance, risk and cyber advisory, transaction support, outsourcing, and IFRS/GAAP accounting, while the network supplies common standards, tools, and branding. Founded in 1964 and headquartered in London, it coordinates practices across many countries to serve privately held, public, and public‑sector organizations.