Senior Software Engineer
ServiceNow4 days ago
Base Salary
$143k - $243k/yr
Responsibilities
- Run GAIL and Go-Live Support engagements from enterprise deployment through production go-live, owning customer delivery and outcomes.
- Own, apply, evaluate, and improve the GAIL playbook and its required gates and sequences.
- Use and extend shared GAIL tooling and contribute improvements for the broader engineering rotation.
- Support incoming GAIL engineers through shadowing, pairing, and coaching on customer interactions.
- Capture engagement patterns as reusable knowledge-base assets and share field signals with the Core Team and product partners.
- Maintain the practice quality bar and deliver production-quality customer solutions.
Requirements
- 4+ years of software engineering experience, ideally including enterprise product work and hands-on customer or field delivery.
- Strong JavaScript skills plus Java, Python, or an equivalent additional language, with experience building and shipping production-quality solutions.
- Experience deploying or integrating AI features and GenAI models, including Now Assist, AI Agents, or equivalent platforms, in real customer environments.
- Familiarity with prompt engineering and tuning non-deterministic outputs for reliable, production-grade clarity.
- Ability to apply standards and playbook gates with sound judgment and clear reasoning.
- Ability to build shared tooling and reusable patterns rather than repeatedly solving the same problem.
- Effective mentoring and direct coaching skills.
- Strong communication skills with technical, non-technical, and customer-facing executive stakeholders.
Benefits
- Base pay is $143,200 - $243,400, plus equity when applicable, variable or incentive compensation, and benefits.
- Benefits include health plans, flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- Work persona is Flexible or Remote, depending on role and location eligibility.
- Employee type is Regular.
Tech Stack
Categories
Forward Deployed
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.