10 hours ago
Chennai, IndiaSenior
Responsibilities
- Serve as the operational subject matter expert for the Code Quality Service platform and its integration with developer pipelines.
- Troubleshoot technical issues, manage customer expectations, and reduce recurring issues through root cause analysis.
- Monitor and manage infrastructure stability and performance.
- Upgrade existing products and facilitate migration to SaaS-based services.
- Adopt AI-enabled technologies and implement automation to improve support productivity, operational efficiency, and user experience.
- Manage infrastructure-level risk and compliance issues according to Citi guidelines.
Requirements
- At least 8 years of technical support experience.
- Experience supporting globally distributed and complex service platforms.
- Experience deploying software on large global infrastructure.
- Good understanding of developer pipeline concepts and Linux shell scripting.
- Strong understanding of code quality technology stacks such as SonarQube, including at least 2 years of hands-on experience.
- Bachelor's degree in computer science or a related field.
- Strong communication, listening, problem-solving, self-starting, and teamwork skills.
- Preferred experience with Service Management software such as ServiceNow and a good understanding of AI concepts.
About Citi
Citi is a public financial-services company offering consumer and institutional banking, credit cards, wealth management, treasury and trade solutions, and capital-markets services. It serves individuals, corporations, financial institutions, and governments in more than 160 countries and jurisdictions, earning interest and fee income from lending, payments, trading, and advisory. Founded in 1812 and headquartered in New York, it trades on the NYSE under the ticker C.