1 day ago
Redmond, WA, USAMid Level
H1B sponsor
Base Salary
$102k - $219k/yr
Responsibilities
- Perform deep technical investigations into reliability, performance, and data-quality issues across the Microsoft Advertising platform, APIs, and customer workflows.
- Design, build, and own AI-driven automation, scripts, services, and internal web tools to modernize support workflows and improve operational efficiency.
- Write production-quality code, implement fixes, improve monitoring and alerting, and contribute to shared libraries and tooling.
- Translate customer, escalation, and incident evidence into product and engineering action plans that address root causes and reduce recurring issues.
- Create and maintain automated unit, integration, and end-to-end test coverage and participate in bug bashes and release-readiness activities.
- Develop monitoring, documentation, playbooks, training, self-service experiences, and post-incident improvements.
- Represent Support in product pilots, release reviews, bug bashes, and launches, advocating for mitigations and quality guardrails when needed.
- Design and own agentic, AI-assisted, and automation solutions that accelerate diagnosis and prevent repeat escalations.
Requirements
- Bachelor's degree in computer science, information technology, mechanical engineering, electrical engineering, aerospace engineering, data science, cybersecurity, or a related field, plus 2 or more years of technical experience in software, network, service, systems, or industrial-controls engineering.
- Strong coding ability in at least one general-purpose language, including C#, Java, Python, or TypeScript/JavaScript, with experience writing maintainable and testable code.
- Experience building automation or services integrating with APIs, databases, and distributed systems.
- Hands-on debugging experience with logs, metrics, and traces in live production environments.
- Experience using AI-based coding tools such as GitHub Copilot or ChatGPT while validating correctness, security, and performance.
- Preferred experience with Organic and Paid Search, Display, Native, and Video advertising domains.
- Preferred proficiency developing C# tools and automation for operational efficiency.
- Preferred experience in customer-facing tier 3 technical support or a software development organization.
- Preferred 6 or more years of technical experience with large-scale cloud or distributed systems.
- Knowledge or experience in at least two areas including data mining, web mining, machine learning, statistics, business intelligence or customer intelligence, user modeling, information retrieval, databases, data warehousing, data processing or ETL, and e-metrics or measurement.
- Ability to meet Microsoft, customer, and government security screening requirements, including the Microsoft Cloud background check.
Benefits
- Employees within a 50-mile commute of a designated U.S. Microsoft Hub are generally expected to work from the office at least four days per week, subject to local law and jurisdiction.
- The position is open for a minimum of five days, with applications accepted on an ongoing basis until filled.
- Certain roles may be eligible for benefits and other compensation.
- The role requires passing the Microsoft Cloud background check upon hire or transfer and every two years thereafter.
Tech Stack
Categories
About Microsoft
Microsoft develops operating systems, productivity software, cloud services, developer tools, and consumer devices for individuals, enterprises, and governments. Its main products include Windows, Microsoft 365, Azure, Visual Studio/GitHub, Xbox, and LinkedIn; revenue comes from software subscriptions and licenses, cloud consumption, hardware sales, and advertising. Founded in 1975 and headquartered in Redmond, Washington, Microsoft is a public company traded on Nasdaq.