Sr. Technical Support Engineer
Aspen Technology, Inc.2 years ago
Pune, IndiaSenior
Responsibilities
- Provide expert technical support and troubleshoot complex engineering problems involving chemical and industrial processes.
- Deliver training classes on AspenTech engineering products.
- Collaborate with customers to optimize workflows and improve business outcomes.
- Work with internal R&D teams to provide product feedback and support improvements.
- Conduct pre-release software testing.
- Develop training materials and white papers for the knowledge base.
- Travel to customer sites and support international customer engagements as needed, typically less than 25%.
Requirements
- Bachelor’s degree in Chemical Engineering or a related field, or equivalent years of relevant experience.
- Experience with chemical or manufacturing processes in refining, chemical, pharmaceutical, or other process-driven industries.
- Strong understanding of AspenTech engineering products or other process-industry software.
- Excellent communication skills and the ability to present complex concepts clearly.
- A master’s degree is preferred.
- Experience with AspenTech products or similar advanced software from other vendors is preferred.
- Ability to manage multiple priorities and projects in a fast-paced environment.
- Strong interpersonal skills and commitment to building lasting customer relationships.
- Willingness to travel as needed, including internationally.
Benefits
- Career development programs.
- Opportunities to support community service projects.
- Social events that foster fun and relationship building.
- Customer travel is typically less than 25%.
- Training may be offered where needed.
Categories
Solutions Engineering
About Aspen Technology, Inc.
Aspen Technology builds industrial software for asset-intensive sectors, including process simulation (Aspen HYSYS/Aspen Plus), advanced process control, asset performance management, supply chain planning, and electric grid management. It sells enterprise licenses and subscriptions with professional services to energy, chemical, power, and other manufacturers worldwide. Founded in 1981 and headquartered in Bedford, Massachusetts, AspenTech is part of Emerson.