Sr. Technical Support Engineer
Aspen Technology, Inc.2 hours ago
Pune, IndiaSenior
Responsibilities
- Provide expert technical support and troubleshoot complex engineering problems involving chemical and industrial processes.
- Deliver training classes on AspenTech engineering products.
- Collaborate with customers to optimize workflows and improve business outcomes.
- Work with internal R&D teams to provide product feedback and support improvements.
- Conduct pre-release software testing.
- Develop training materials and white papers for the knowledge base.
- Travel to customer sites and support international customer engagements as needed, typically less than 25%.
Requirements
- Bachelor’s degree in Chemical Engineering or a related field, or equivalent years of relevant experience.
- Experience with chemical or manufacturing processes in refining, chemical, pharmaceutical, or other process-driven industries.
- Strong understanding of AspenTech engineering products or other process-industry software.
- Excellent communication skills and the ability to present complex concepts clearly.
- A master’s degree is preferred.
- Experience with AspenTech products or similar advanced software from other vendors is preferred.
- Ability to manage multiple priorities and projects in a fast-paced environment.
- Strong interpersonal skills and commitment to building lasting customer relationships.
- Willingness to travel as needed, including internationally.
Benefits
- Career development programs.
- Opportunities to support community service projects.
- Social events that foster fun and relationship building.
- Customer travel is typically less than 25%.
- Training may be offered where needed.
Categories
Solutions Engineering