ServiceNow Architect
DXC Technology2 days ago
Ho Chi Minh City, VietnamSenior
Responsibilities
- Define end-to-end ServiceNow solution architecture, technical standards, design principles, and implementation roadmaps.
- Design scalable platform solutions and establish governance for ServiceNow configurations and customizations.
- Design and oversee ServiceNow integrations with enterprise systems using APIs, IntegrationHub, web services, and MID Server.
- Provide technical direction, review solution designs and code, guide developers, and support technical decisions.
- Assess business and technical requirements and recommend suitable ServiceNow capabilities.
- Define role-based access, data security, platform performance, availability, and upgrade strategies.
- Support estimation, planning, testing, deployment, release management, troubleshooting, and complex issue resolution.
- Maintain architecture documentation and drive platform optimization, reuse, and continuous improvement.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
- At least 8 years of IT experience, including strong hands-on ServiceNow implementation experience and experience as a ServiceNow Architect or Technical Architect.
- Strong knowledge of ServiceNow platform architecture, data models, security, scripting, workflows, Flow Designer, IntegrationHub, and application development.
- Experience designing solutions across ServiceNow modules including IRM/GRC, TPRM, ITSM, ITOM, CSM, and HRSD.
- Strong enterprise integration experience with REST/SOAP APIs, MID Server, web services, authentication methods, and data migration.
- Knowledge of ITIL processes, ServiceNow implementation methodologies, DevOps, and release management practices.
- Ability to assess platform health, performance, scalability, technical debt, and upgrade impact.
- ServiceNow Certified System Administrator and Certified Application Developer certifications are preferred; Technical Architect or Master Architect certification is advantageous.
- Strong analytical, problem-solving, leadership, mentoring, documentation, collaboration, English communication, and stakeholder management skills.
Benefits
- Competitive salary package.
- Full salary-based contributions to Social Insurance, Health Insurance, and Unemployment Insurance under Vietnamese law.
- Guaranteed 13th-month salary.
- 12 annual leave days, 6 personal leave days, 1 volunteer leave day, sick leave, maternity/paternity leave, and childcare leave.
- Premium healthcare insurance for employees and dependents.
- Employee Assistance Program and access to a Well-being Hub.
- Onboarding and professional development resources through DXC University, including sponsorship for professional certification exams.
- DXC Recognition rewards and recognition platform.
- Opportunities to work on global projects, collaborate with international teams, and explore overseas assignments or relocation.
- Special allowances and gifts, including language allowances and family-related gifts.
- Remote work support with a company-provided laptop; interviews and onboarding are conducted online under a virtual-first approach.
- Annual team activities and company events in a collaborative, inclusive, and international work environment.
Tech Stack
SOAP
Categories
About DXC Technology
DXC Technology is a public IT services and consulting company that runs and modernizes mission-critical systems for large enterprises and governments. It provides managed services, cloud migration and operations, cybersecurity, application development, and industry BPS, monetizing through long-term outsourcing and consulting engagements. Formed in 2017 from the merger of CSC and HPE Enterprise Services, DXC is headquartered in Ashburn, Virginia and trades on the NYSE as DXC.