1 day ago
Ho Chi Minh City, VietnamSenior
Responsibilities
- Own Quantum as the system of record for accounts, contacts, leads, opportunities, and activities.
- Build CRM identity, record creation and editing, deduplication, merging, metadata-driven customization, access controls, and audit trails.
- Develop reliable outbox, event-streaming, integration, webhook, background-job, and data-migration systems.
- Build forecasting, pipeline, deal health, seller workspace, sales operations, territory, quota, and order-review capabilities.
- Ship AI-native account research, deal intelligence, LLM-assisted document review, and MCP-based agent workflows.
- Operate Quantum in production, including incident triage, root-cause remediation, staging releases, feature flags, migrations, and integration monitoring.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience.
- 6+ years building and operating production software, including at least 3 years building Python backend services with FastAPI or similar.
- Recent daily experience building software with AI coding agents such as Claude Code, Cursor, Copilot agent mode, Codex, or similar.
- Working full-stack proficiency with TypeScript and React, including delivering features from database to screen.
- Strong PostgreSQL experience covering schema design, JSONB, Alembic migrations, row-level scoping, and query performance.
- Experience building or extending CRM data models, APIs, integrations, identity systems, deduplication, and data migrations.
- Hands-on experience with vendor APIs, REST, webhooks, OAuth 2.0, rate limits, retries, background jobs, queues, outboxes, idempotency, replay, and failure recovery.
- Experience shipping LLM product features using retrieval, tool calling, structured outputs, evaluation sets, confidence thresholds, fallbacks, and guardrails.
- Cloud deployment experience with Azure or AWS, containers, GitHub Actions, secrets management, and observability.
- Strong written and spoken English and the ability to explain technical trade-offs to Sales and Sales Operations stakeholders; Vietnamese is an advantage.
- CRM migration, sales operations, forecasting, pipeline, territory and quota planning, CPQ, order-to-cash, NetSuite, ERP integration, MCP, or record-level access-control experience is preferred.
Benefits
- Attractive compensation with regular assessments and salary reviews.
- 13-month bonus and performance bonus.
- 100% salary and full insurance during the probationary period.
- Extra PVI healthcare coverage for employees and family members.
- 15+ paid days off per year.
- Team-building, outings, sports, and trade-union activity benefits.
- International working environment with local and regional decision-making autonomy.
- Open office in District 3 with recreation facilities, sports amenities, fruit, coffee, and tea.
Tech Stack
Categories
About OPSWAT
OPSWAT builds cybersecurity software for critical infrastructure, delivering malware prevention, content disarm and reconstruction, secure file transfer, and device access control across IT, OT, and ICS environments. It sells enterprise software and SaaS platforms to public- and private-sector organizations worldwide. Founded in 2002 and headquartered in Tampa, Florida, the privately held company is used in regulated industries such as energy, government, and finance.