Senior Site Reliability Engineer I
American Express1 day ago
Chennai, IndiaEntry Level
Responsibilities
- Collaborate with software engineering teams to improve system resilience, scalability, performance, and recovery from disruptions.
- Develop and maintain automation tools, infrastructure-as-code practices, and operational frameworks to reduce manual toil.
- Contribute to system architecture, chaos engineering experiments, resiliency testing, disaster recovery, and business continuity planning.
- Support customer-facing incident management and coordinate stakeholders through service recovery.
- Implement and monitor SLOs, SLIs, service-level KPIs, error budgets, and continuous-reliability improvements.
- Deploy and operate cloud-native infrastructure, containerized workloads, CI/CD pipelines, and DevOps tooling.
- Create and maintain runbooks, process documentation, and knowledge-base articles within an ITIL-aligned support organization.
Requirements
- At least 10 years of professional experience.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or comparable experience; an advanced degree is preferred.
- Experience with customer-facing incident management or technical operations.
- Working knowledge of ITIL incident, problem, and change management practices; ITIL certification is preferred.
- Hands-on DevOps experience with CI/CD pipelines and automation tools such as Jenkins and GitHub.
- Experience with AWS, Azure, or GCP and cloud-based SRE practices.
- Familiarity with Kubernetes, Docker, microservices architecture, and modern observability tools such as Splunk, Prometheus, and Grafana.
- Experience with Linux/Unix systems, Terraform, Python, and Bash; Java familiarity is a plus.
- Strong written communication skills.
- AWS DevOps certification is preferred.
Benefits
- Competitive base salaries and bonus incentives.
- Financial-well-being and retirement support.
- Medical, dental, vision, life insurance, and disability benefits depending on location.
- Flexible hybrid, onsite, or virtual working arrangements depending on role and business need.
- Paid parental leave depending on location.
- Access to global onsite wellness centers and confidential counseling through the Healthy Minds program.
- Career development and training opportunities.
Tech Stack
AWSAzureBashDockerGoogle Cloud PlatformGrafanaJavaJenkinsKubernetesLinuxPrometheusPythonSplunkTerraform
Categories
DevOpsSite Reliability
About American Express
American Express builds a global payments network and issues consumer, small-business, and corporate cards, plus merchant acquiring and travel services. Revenue comes from card fees, interest and lending, discount/merchant fees, and network services. Founded in 1850 and headquartered in New York City, it operates the Amex acceptance network worldwide and offers co-branded cards and membership rewards across millions of cardmembers and merchants; ticker NYSE: AXP.