Platform Engineer (ServiceNow)
Thermal Works2 days ago
Remote, United StatesMid Level / Senior
Responsibilities
- Administer ServiceNow users, groups, roles, ACLs, forms, workflows, notifications, service catalog, CMDB, platform data, upgrades, and governance.
- Build ServiceNow scoped applications, workflows, automations, and business solutions using Flow Designer, Business Rules, Script Includes, Client Scripts, and UI Policies.
- Develop and maintain integrations between ServiceNow, NetSuite, and Arena PLM using IntegrationHub, REST APIs, and middleware.
- Provide secondary administration and support for NetSuite and Arena, including users, roles, workflows, saved searches, and light customizations.
- Partner with business teams to translate requirements into configuration or code and resolve complex business-system and integration issues.
- Maintain solution designs, architecture diagrams, runbooks, training materials, testing processes, and controlled production promotions.
- Partner with the AI and Data Analytics team on connecting business systems to the company data platform and maintaining master data quality.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or a related technical field, or equivalent professional experience.
- 3–5+ years of hands-on ServiceNow administration and development experience.
- Experience supporting or integrating ERP and PLM systems; NetSuite and Arena experience is preferred.
- Experience delivering system integrations and custom applications from requirements through production support.
- Experience with ServiceNow JavaScript/GlideScript, Flow Designer, scoped applications, IntegrationHub, REST/SOAP APIs, JSON, and MID Server.
- Familiarity with ServiceNow upgrades, Automated Test Framework, update sets, instance governance, SQL, and reporting.
- Working knowledge of NetSuite and Arena PLM or a comparable PLM system; SuiteScript experience is a plus.
- ServiceNow Certified System Administrator certification is preferred, and Certified Application Developer certification is a plus.
- Strong communication skills and ability to work with non-technical stakeholders across operations, service, engineering, supply chain, and finance.
Benefits
- Full-time remote position in the United States.
- Flexible autonomy and ownership of work in a fast-paced, entrepreneurial environment.
- Collaboration with experienced industry experts and a continuous-learning culture.
- Opportunity to build infrastructure solutions intended to benefit people and the planet.