2 days ago
Hyderābād, IndiaMid Level
Responsibilities
- Lead AI-driven solution design and delivery using Generative AI and Agentic AI.
- Design solutions that automate processes, integrate intelligent insights, and address complex business challenges.
- Troubleshoot and resolve incidents across multiple components of critical business systems.
- Perform proactive application monitoring and maintenance to support reliability and performance.
- Assist with application support best practices and service request fulfillment.
- Document solutions, share knowledge, and communicate issue-resolution updates to stakeholders.
- Work independently, contribute to team discussions, and provide solutions to work-related problems.
Requirements
- Minimum three years of experience in ServiceNow IT Operations Management.
- 15 years of full-time education.
- Strong understanding of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
- Experience with incident management and service request fulfillment processes.
- Strong analytical and problem-solving skills for diagnosing and resolving issues.
- Understanding of software development life cycle methodologies.
- Experience with modern programming languages and frameworks.
- Familiarity with the ITIL framework and service management practices.
- Ability to collaborate effectively and communicate with diverse stakeholders.
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.