Sr Software Engineer
ServiceNow15 hours ago
Hyderābād, IndiaSenior
Responsibilities
- Build scalable, clean, reusable ServiceNow applications and integration solutions.
- Partner with product owners to translate requirements into designs and production software.
- Own code through design, implementation, test automation, and delivery.
- Design and develop maintainable software components focused on performance and reliability.
- Lead technical initiatives from planning through deployment and improve existing applications and services.
- Evaluate new ServiceNow features and develop proofs of concept and prototypes.
- Establish best practices for platform development, integrations, and performance optimization.
- Share engineering and quality practices and mentor engineers.
- Participate in on-call and incident-command activities and own systemic fixes for customer-facing systems.
Requirements
- 5+ years of software engineering experience with technical direction adopted beyond the immediate team.
- Hands-on experience authoring agentic instructions and prompts, designing autonomous workflows, and building evaluations for them.
- Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool and function calling, and structured output enforcement.
- Experience carrying at least one model or orchestration migration through production.
- Experience with system design, APIs, data modeling, and testing across front-end, server-side, and relational data work.
- Experience with Java, JavaScript/TypeScript, and React, plus the ability to learn new tools and frameworks quickly.
- Familiarity with automated testing frameworks such as JUnit, Selenium, TestNG, or Playwright and integrating tests into CI/CD pipelines.
- On-call and incident-command experience on customer-facing systems, including ownership of subsequent systemic fixes.
- Ability to troubleshoot complex systems and optimize performance across the stack.
- Bachelor's degree in computer science, software engineering, or a related technical field, or equivalent practical experience.
- Effective and accountable use of AI coding assistants and agents.
Benefits
- Regular employee position in the APAC region.
- Work persona is required in office.
- ServiceNow provides a flexible, inclusive, and accessible employment environment with reasonable accommodation support.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.