Sr Software Engineer
ServiceNow11 hours ago
Hyderābād, IndiaSenior
Responsibilities
- Own end-to-end development across user interfaces, backend services, AI capabilities, enterprise data, APIs, and integrations.
- Build LLM-powered applications using retrieval-augmented generation, structured outputs, tool calling, and agentic workflows.
- Develop conversational and multimodal experiences across web, chat, voice, streaming, and real-time interfaces.
- Integrate AI capabilities with enterprise data, APIs, workflows, and external systems while enforcing security, privacy, and access controls.
- Design multi-step AI workflows with autonomy, human handoffs, exception handling, and recovery.
- Develop prompts, system instructions, tool definitions, evaluations, tracing, and observability practices.
- Build scalable production services with testing, error handling, performance optimization, and reliable operations.
- Prototype rapidly and convert successful experiments into maintainable production software.
- Provide technical leadership, mentor engineers, and establish reusable development patterns.
Requirements
- Bachelor’s degree in Computer Science or a related technical field.
- Strong track record building and operating production software, including hands-on AI/LLM application development.
- Full-stack experience spanning user-facing applications, backend services, APIs, and data models.
- Strong fundamentals in system design, distributed systems, testing, and production operations.
- Practical knowledge of prompting, context management, retrieval-augmented generation, structured outputs, tool calling, and agent orchestration.
- Experience integrating applications with enterprise data, APIs, workflows, and external systems.
- Understanding of AI application trade-offs involving latency, cost, reliability, hallucination, grounding, security, and data privacy.
- Ability to use evaluations, tracing, and observability to diagnose failures and improve production behavior.
- Strong product judgment, collaboration, communication, technical leadership, and mentoring skills.
- Preferred experience with agentic applications, autonomous workflows, conversational or multimodal AI, voice, streaming, real-time applications, enterprise workflows, AI coding agents, developer productivity tools, forward deployment, and enterprise products.
Benefits
- Regular employee position in the APAC region.
- Flexible work persona, with work arrangements assigned according to the role and work location.
- ServiceNow provides an accessible and inclusive application process with reasonable accommodations available.
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.