about 4 hours ago
Responsibilities
- Manage and resolve high-impact customer escalations for enterprise products and services.
- Act as a technical liaison between engineering and support teams to drive rapid issue resolution.
- Debug and troubleshoot complex problems in cloud environments and operating systems (Linux/Unix).
- Drive hotfixes, patch releases, and other corrective actions to maintain high service availability.
- Identify and recommend enhancements to proactively improve product reliability and customer experience.
Requirements
- 5+ years of experience supporting enterprise products/services and handling customer escalations.
- In-depth knowledge of Linux/Unix operating systems and operating duplication principles.
- Strong understanding of networking concepts including TCP/IP stack performance.
- Demonstrated expertise in debugging issues in cloud environments.
- Experience in identity and access management (IAM), especially SAML.
Benefits
- Various health plans.
- Time off plans for vacation and sick time.
- Parental leave options.
- Retirement options.
- Education reimbursement.
- In-office perks, and more.