Epic Sr. Certification Engineer
Quest Diagnostics4 months ago
Wood Dale, IL, USASenior
Responsibilities
- Develop and support complex vendor integration solutions through analysis, specification, design, development, testing, implementation, and ongoing support.
- Create technical design documents and design bi-directional, reverse, and client interface solutions using proprietary tools and integration engine technologies.
- Develop templates and certify new vendors, products, and functionality against Quest requirements and applicable regulatory requirements.
- Implement and document beta client interface projects, secondary development efforts, and test plans.
- Provide Tier 3 Service Manager ticket support for complex production interfaces and integrations.
- Develop, implement, and test high-complexity production enhancements for HUB vendors and customers.
- Monitor integration engine reports and resolve problematic customer connectivity issues.
- Support emerging technologies and interoperability initiatives, including FHIR, HL7 LRI guides, and genomic reporting.
- Support the setup of HUB interfaces and comply with Quest Diagnostics’ mission, values, and standards.
Requirements
- 3–5 years of Epic HL7 laboratory implementation experience.
- 3–5 years of experience in a laboratory customer connectivity role.
- A BS/BA degree or comparable experience.
- Preferred experience of 5+ years in healthcare and/or clinical information systems support.
- Proficiency with multiple LIS platforms deployed at Quest Diagnostics.
- Understanding of support tools, processes, environments, call tracking software such as Service Manager, Quanum, interfaces, and HL7.
- Strong troubleshooting, customer service, teamwork, verbal communication, and written communication skills.
- Ability to learn emerging technologies and continuously improve technical skills.
- Proficiency with interface support, general connectivity support, and problem-resolution procedures.
- A combination of information technology, customer service, and project management skills or equivalent training.
Benefits
- Hybrid schedule requiring three days onsite at the Secaucus, New Jersey, or Schaumburg, Illinois, site; remote work may be available based on location.
- Day 1 medical, supplemental health, dental, and vision coverage for eligible full-time employees working 30 or more hours.
- Well-being programs, annual health assessments, mental health support, vacation and health/flex time, and six holidays plus one MyDay off.
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
- Employee stock purchase plan, life and disability insurance, and flexible spending accounts.
- Annual incentive plans, matching gifts, education assistance through MyQuest for Education, and career advancement opportunities.
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