Senior Staff Machine Learning Engineer- Voice AI
ServiceNow7 hours ago
Hyderābād, IndiaStaff+
Responsibilities
- Lead the architecture and technical direction of the core Voice Platform, including audio acquisition, conversation management, speech generation, model integrations, and voice harnesses.
- Design and deliver large-scale agentic systems covering orchestration, routing, tool calling, and multi-agent workflows.
- Own Voice distributed systems operating across multiple regions and data centers.
- Partner with product managers, customers, and senior leadership to shape the platform roadmap.
- Set architecture, code quality, review, testing, and engineering process standards across teams.
- Turn operational learnings into SRE platform capabilities and tooling.
- Mentor Staff and Senior engineers and develop technical leaders across Voice AI engineering disciplines.
Requirements
- 12+ years of relevant industry experience, including technical leadership of large, cross-team initiatives.
- Proven experience architecting and shipping distributed Voice AI or voice platform systems at large operational scale, including real-time audio, STT/TTS, telephony, or WebRTC.
- 5+ years designing and leading large-scale, complex agentic systems in production, including agent orchestration, tool calling, and multi-agent coordination.
- 6+ years of development experience with Python, Golang, Java, or similar languages.
- 3+ years building LLM-based applications through model integration rather than model training, including self-hosted model deployment.
- Deep experience operating highly available distributed workloads on Kubernetes using a DevOps approach.
- Ability to influence architecture and engineering direction across multiple teams and stakeholders.
- Experience building software for compliance and security in regulated environments is considered an asset.
- Experience using AI tools such as Claude Code, Cursor, and Windsurf.
Benefits
- Flexible work persona options, including flexible, remote, or required-in-office arrangements depending on the role and location.
- Regular employee position in the APAC region.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.