21 days ago
Chennai, IndiaStaff+
Responsibilities
- Lead the end-to-end design and implementation of customer journey solutions using Adobe Experience Platform and Adobe Journey Optimiser.
- Define technical architecture, integration patterns, data flows, governance models, and configuration standards for scalable and maintainable solutions.
- Configure and optimize journey rules, audience segments, decision strategies, data models, identity resolution, and event streaming.
- Translate business and operational requirements into technical designs, implementation roadmaps, and delivery milestones.
- Provide technical guidance to developers and analysts and enforce code review, automated testing, and deployment standards.
- Coordinate with product owners, business stakeholders, supply chain and operations teams, program managers, and analytics teams.
- Optimize performance and scalability by analyzing journey execution metrics and implementing tuning strategies.
- Implement data privacy, consent management, retention, and regulatory compliance controls.
- Lead troubleshooting, root-cause analysis, incident resolution, and durable corrective actions for platform components.
- Document architectures, configurations, operational procedures, decisions, and best practices.
Requirements
- 8–10 years of experience in technical roles involving solution design, system integration, and delivery of customer- or operations-focused platforms.
- Strong hands-on expertise in Adobe Experience Platform and Adobe Journey Optimiser, including data ingestion, schema design, audience creation, and journey orchestration.
- Understanding of supply chain and operations domains, including process flows, inventory considerations, and service levels.
- Experience with program management activities such as planning, estimation, risk management, and stakeholder coordination.
- Advanced proficiency in data integration, API-based communication, and batch processing for enterprise systems.
- Strong analytical, problem-solving, communication, documentation, and technical stakeholder-management skills.
- Experience collaborating effectively with onsite and remote teams in a hybrid, multinational work environment.
Benefits
- Hybrid work model with day-shift hours.
- No travel required.
- Primary and alternate work locations are listed in Chennai, Bengaluru, and Hyderabad, India.
Categories
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value. We build full-stack AI solutions powered by deep industry, process and engineering expertise — embedding an organization's unique context into technology systems that amplify human potential and drive tangible outcomes. From strategy to deployment, we help global enterprises move from AI ambition to AI impact and stay ahead in a fast-changing world. See how at cognizant.ai | Follow us @cognizant