1 day ago
Coimbatore, IndiaSenior
Responsibilities
- Lead the design, development, configuration, and customization of ServiceNow applications.
- Own project lifecycle activities, make team decisions, and provide solutions across immediate and multiple teams.
- Configure ServiceNow modules to meet business requirements and troubleshoot complex platform issues.
- Integrate ServiceNow with other enterprise systems using appropriate integration techniques and tools.
- Oversee implementation of best practices and adherence to project standards.
- Mentor junior team members and facilitate communication across cross-functional teams.
- Monitor project progress and adjust plans to meet deadlines and quality expectations.
Requirements
- At least 5 years of experience in ServiceNow IT Operations Management (ITOM).
- Proficiency in ServiceNow IT Operations Management (ITOM) is required.
- Strong knowledge of IT service management processes and workflows.
- Experience configuring and customizing ServiceNow modules.
- Ability to troubleshoot complex technical issues within the ServiceNow platform.
- Familiarity with integrating ServiceNow with other enterprise systems.
- Understanding of cloud infrastructure and its impact on IT operations management.
- 15 years of full-time education is required.
Benefits
- The position is based at the Accenture office in Coimbatore.
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About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.