Deployment Strategist
Hippocratic AI2 months ago
USA (city not specified)Mid Level
H1B sponsor
Responsibilities
- Discover customer problems, workflows, operational needs, and technical dependencies to scope effective solutions.
- Design and build agents for complex, high-stakes healthcare conversations.
- Map customer data flows into and out of conversational systems and partner with engineering on required functionality.
- Own implementations end to end, including stakeholder alignment, workflow configuration, timeline management, documentation, blocker resolution, and launch support.
- Partner with forward deployed engineers to specify AI features for customer deployments.
- Develop deployment playbooks, templates, and best practices from implementation learnings.
- Develop analytics and dashboards to track deployment performance.
- Use deployment insights to inform product and process improvements.
Requirements
- 4+ years of relevant experience in deployment, implementation, strategic operations, consulting, solution architecture, or technical program management.
- Direct experience serving healthcare customers or working within a healthcare organization.
- Working knowledge of provider, payor, or life sciences workflows, operations, and organizational dynamics.
- Ability to interrogate unfamiliar data schemas, direct analyses, and identify incorrect outputs.
- Hands-on comfort with JSON files, terminals, command-line coding assistants, and git workflows.
- Experience project-managing complex customer engagements across operational, clinical, IT, and executive stakeholders.
- BA/BS in a technical field such as engineering, science, analytics, economics, or a similar discipline.
- SQL experience is preferred.
- Epic experience, including Clarity, Caboodle, Cogito, or Epic certification, is preferred.
- Clinical background such as RN, BSN, or clinical informatics is preferred.
- Forward-deployed, implementation, or solutions experience at an AI, data platform, or health-tech company is preferred.
- HL7 or FHIR fluency and experience with healthcare programs such as utilization management, prior authorization, care management, revenue cycle, or value-based care are preferred.
- Prior exposure to LLM-based or agentic products in production is preferred.
Benefits
- U.S.-based role open to candidates across multiple U.S. markets.
- Regular travel of approximately 25–40% for on-site implementation support, customer meetings, training, and go-live activities.
- Opportunity to work with engineers, product managers, customer success partners, clinical experts, and healthcare customers.
- Equal opportunity employer committed to accommodations and an inclusive workplace.
About Hippocratic AI
Hippocratic AI builds a safety-focused large language model and AI agents for healthcare workflows, used by health systems for patient outreach, post-discharge follow-up, and chronic-care management. It licenses its platform and tools to providers to automate and scale clinical support tasks while meeting health-system requirements. Founded in 2023 and headquartered in Palo Alto, the company is privately held.